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Intermedia Unite and Contact Center
Integrate Intermedia’s powerful voice, video conferencing and contact center functionalities with the apps you already use every day.
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Place calls directly from Chrome, schedule and join meetings from your Google Calendar.
Place calls, view co-worker status, click to chat, and start, schedule, and join meetings with Intermedia AnyMeeting from your Outlook calendar.
Only Intermedia Unite offers a fully embedded solution for delivering enterprise-grade business communications — voice, SMS, archiving, and Contact Center — directly inside Microsoft Teams.
Place and receive calls, view customer records, add contacts, and automatically log calls directly from Salesforce.
Place and receive calls, view customer records, add contacts, and automatically log calls directly from Microsoft Dynamics 365 CRM.
Place and receive Unite calls, view customer records, add contacts, and automatically log calls directly from SugarCRM.
Place and receive Unite calls, view customer records, add contacts, and automatically log calls directly from Zoho.
Place and receive calls, view customer records, add contacts, and automatically log calls directly from NetSuite CRM.
Place and receive Unite calls, view existing customer tickets, and create support tickets directly from Zendesk.
Place and receive Unite calls, view existing customer tickets, create support tickets, and log calls directly from ServiceNow.
Send real-time alerts to agents in Slack.
Log call details, view customer records, record calls, prioritize inquiries and more directly from Salesforce.
Log call details, view customer records, record calls, prioritize inquiries and more directly from Microsoft Dynamics 365 CRM.
Log call details, view customer records, record calls, prioritize inquiries and more directly from Zendesk.
View customer records, log call details, and record calls directly from ServiceNow.
Start, schedule and join meetings with Intermedia AnyMeeting directly from your Microsoft 365 calendar.
Start meetings directly from Slack.
Enable agentless payment processing using interactive voice response (IVR)
Log call details, view customer records, record calls, prioritize inquiries and more directly from ConnectWise
Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with MEDITECH.
Enable interactive voice responses (IVRs) to empower patients to manage simple tasks to reduce inbound calls with Cerner Millennium.
Verify patient identification, access a 360° view of the patient record, and more with Epic Care.
Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with Allscripts.
Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with NextGen.
Reduce broken appointments by sending automated outbound notifications to patients based on real-time EHR events with eClinicalWorks.
EHR integration to automate tasks, streamline workflows, and increase patient engagement.
View customer records, log call details, and record calls directly from Activix CRM.
View customer records, log call details, and record calls directly from Acumatica CRM.
View customer records, log call details, and record calls directly from Atlas CRM.
Use the Teams endpoint to answer customer calls, while enjoying the advanced call handling capabilities to route and manage customer interactions from the Contact Center.
Phone Alert recognizes incoming calls from customers and displays customer data instantly during calls for a personalized experience.
Drive Better Patient Engagement and Operational Efficiency in Homecare
Improve patient satisfaction and practice efficiency by integrating Intermedia Contact Center with Greenway Health’s Intergy, a leading Electronic Health Record (EHR) platform.
Empower your healthcare practice with the combined strength of Intermedia Contact Center and ModMed’s Electronic Health Record (EHR) system.
Intermedia Contact Center now integrates with Commure’s Healthcare Operations Platform - bringing secure, real-time communication to clinical workflows.
Empower your workforce and optimize your organization's performance by integrating Calabrio with Intermedia Contact Center.
Enhance your customer engagement and operational decision-making with Tableau.
Azure’s enterprise-grade cloud infrastructure offers powerful computing, analytics, and AI services—now elevated even further through integration with Intermedia Contact Center.
Enhance communications and improve pipeline performance with Pipedrive
Streamline Every Call. Power Every Dealership Touchpoint.
Turn every call into actionable dealer intelligence
Unify Your Communications. Empower Every Customer Interaction.