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Read our latest insights and information about intelligent communications, business productivity, and more, on the Intermedia blog.
Discover how mobile tech benefits patient care, enhances efficiency, and supports digital transformation.
Rob Oscanyan
Intermedia
With Intermedia Unite®, a full office communications suite goes wherever you go.
Recognized for excellence in cloud communications and customer support for the 9th year in a row.
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"A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…"
Mark Sher
"AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center."
Robert Handel
Senior Vice President of Cloud Strategy, LDI
Intermedia has a SOC 3 audit report from an independent auditor who has validated that, in their opinion, our controls and processes were effective in assuring security during the evaluation period. Get Intermedia’s SOC 3 Security and Availability Report. For other Intermedia SOC reports, please contact your Intermedia Sales representative.
Intermedia’s datacenters are audited to the SOC 1 Type 2 and SOC 2 Type 2 standard, which validates the provider’s commitment to the trust principles of security, availability, processing integrity, confidentiality, and privacy.
For customers in regulated businesses, Intermedia facilitates compliance with FINRA, SEC, SOX, and many other regulations.
Intermedia services are designed to meet the privacy and security requirements for Protected Health Information (PHI). Our policies, procedures, technologies and services are audited by a third-party to validate conformance with HIPAA privacy and security requirements, and Intermedia will execute a HIPAA Business Associate Agreement with Covered Entities.
Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).
Intermedia maintains a comprehensive privacy policy. In addition, we are registered with the US Department of Commerce as compliant with US-EU and US-Swiss Safe Harbor frameworks, which were created to bridge the gap between US and EU/Swiss data protection and privacy standards. All our EU and US customers benefit from this level of protection.
The Cloud Security Alliance (CSA) is an organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. CSA manages the Security, Trust, Assurance, and Risk (STAR) Registry, which lists cloud organizations who have been reviewed and approved by CSA. Intermedia has achieved CSA STAR Level 1 by submitting a Consensus Assessments Initiative Questionnaire (CAIQ), and is listed in the STAR Registry.
Intermedia’s cloud communications platform has ISO 27001 certification for information security best practices that meet the stringent requirements outlined by an Information Security Management System (ISMS). You can download Intermedia's ISO Certificate of Registration here.
The Desktop App from Intermedia allows users to use their Unite business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access.
The Mobile App from Intermedia allows users to use their Unite business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access.
To verify that phones and devices are secure from cyber threats and attacks like eavesdropping, we require strong passwords on all SIP endpoints.
Internally, Intermedia maintains systems and processes to detect and respond to any suspicious and/or malicious activity within our corporate network.
Password management is very granular, based on user role.
Stringent caller identification procedures authenticate a caller’s identity during support and service calls
Every email sent and received by Intermedia is filtered and vetted by our secure email gateways
Alerting and monitoring within our security operations center
Identifiable customer data never gets “mined” to serve third-party ads.
Data storage location will not move across national borders without your consent.
Intermedia does not provide government agencies with direct access to our network, applications or systems. When we do receive subpoenas, we defend our customers’ right to privacy by ensuring that every request complies with the law and by only providing the minimum required information.
Private clouds are available for customers that want customized security or integrations.
Unite Security Guide
Intermedia’s SOC 3 Security and Availability Report