EVP of Operations
Responsible for service availability at Intermedia, Gagan Pabla leverages his extensive experience to ensure that the company delivers on its promise to provide partners and customers with a leading cloud platform. In this capacity, he works collaboratively with various teams, including Operations, Engineering, Product, Information Security, and Client Services, to ensure that Intermedia's cloud communications services remain secure, highly available, and globally scalable, enabling the company to meet the increasing needs of its partners and customers.
Gagan has 20+ years of technical operating experience in both the telecommunications and cloud communications industries. He has served in technical operations leadership positions for numerous companies, including RingCentral, Cisco Webex, Comcast, and AT&T.
Before joining Intermedia, Gagan was the VP of Telephony Operations at RingCentral, where he led a global team of nearly 200 individuals responsible for the 24x7 operation of the company's global UCaaS product. He also managed carrier services, fraud, monitoring/tooling development, and data analytics. Prior to that, Gagan spent six years at Cisco WebEx, where he led a global team of several hundred individuals responsible for the operations and service delivery of the global Webex platform. He also held technical operations leadership roles for Comcast and AT&T, where he led large teams responsible for monitoring, incident response, repair, and remediation of multiple critical production and customer network services.
Gagan earned his M.S. from Barry University and his B.S. from the University of Southern California.