Intermedia Contact Center for eClinicalWorks

Key features:

• Expedited Patient Verification and Call Resolution with Patient Assist: automatically pops up a dashboard along with every incoming call with relevant patient information (Appointments, referrals, etc.) based on that patient’s caller ID to expedite patient verification and call resolution time. 
• Inbound Self-Service Voice with Patient Engage: lets patients use self-service interactive voice responses (IVRs) to fulfill tasks themselves (e.g., set appointments).
• Automated outbound notifications with Patient Notify: reduces patient no-shows by sending automated outbound notifications via, voice, text, and email based on real-time EHR events (e.g., upcoming appointments, prescription refills, billing, etc.).

Benefits:

• Streamline communications: By integrating with eClinicalWorks, healthcare providers can quickly access patient health records and important information, resulting in enhanced patient care.
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• Greater convenience: Enable patients to communicate with their healthcare provider when they want to and in the way they like best.
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• Increase productivity: Using self-service IVR systems for patient requests can help healthcare organizations reduce health staff workload, allowing them to focus on delivering exceptional care to other patients with more complex needs.
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• Increase revenue: Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
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• Ensuring Data Privacy: By complying with HIPAA guidelines, our solution offers the confidentiality of patient information and adheres to healthcare regulations. Intermedia can execute Business Associate Agreement upon request to address HIPAA compliance.