Key features:
- Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s contact.
- Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their contact record within Atlas CRM.
- Screen pops: Pull up existing customer contact records from incoming calls.
Benefits:
- Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
- Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
- Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
