Built for Partners. Backed by Intermedia.

What communication services can I resell through Intermedia?

As an Intermedia reseller, you can offer a complete portfolio of cloud communications services, including UCaaS, CCaaS, white label VoIP solutions, hosted PBX phone systems, and third-party integrations—all under your own brand. This lets you deliver scalable, high-quality business communications that meet diverse customer needs.

How does Intermedia differentiate from other UCaaS and VoIP providers?

Our differentiation starts with our flexible go-to-market model for MSPs and resellers. Whether you want to act as an Advisor where we sell with you, or operate as a managed service provider (MSP) maintaining full customer ownership, we give you that flexibility and scalability.

We're a partner-first UCaaS provider, offering a robust marketing platform, co-branded collateral, sales support, sales engineers, CCaaS specialists, and a 99.999% uptime SLA. Our partner portal even manages complex telecom tax compliance for white label partners and includes network testing and QoS tools.

On the product side, we offer fully integrated UCaaS and Contact Center functionality in one secure, reliable interface—improving productivity and the customer experience.

What onboarding and support do white label VoIP providers like Intermedia offer?

White label VoIP resellers benefit from:

• 24/7 technical support and staff training.
• Step-by-step setup guidance and pre-configured devices.
• User management portal for client administration.
• Integrated billing tools with pricing model assistance.
• Dedicated account manager for personalized support.
• Knowledge base, guides, and marketing materials for brand promotion.
• Regulatory compliance support (e.g., HIPAA, FINRA).

This makes it easy for MSPs and resellers to launch and scale their VoIP services with minimal complexity.

What are the benefits of Intermedia's Unite Unified Communications solution?

Intermedia Unite UCaaS helps businesses save money, improve productivity, and deliver a better customer experience:

• Cost Savings: Replace multiple tools with a single platform, easily scale up or down, and support remote teams.
• Productivity & Collaboration: Connect via desk phones, mobile apps, or desktop, with AI-powered features, meeting transcription, APIs, and business text messaging.
• Customer Experience: Manage calls, SMS, chat, email, and WhatsApp from one platform with integrated Contact Center analytics.
• Security & Compliance: Triple Shield Security with encryption, 2FA, and secure datacenters.
• Reliability: 99.999% uptime SLA and seven years of J.D. Power-certified support.

Why partner with Intermedia as an MSP or reseller?

Our partner program offers:

• Multiple go-to-market models (Reseller, Advisor, Service Provider).
• Brand retention and customer ownership.
• Incentives, rebates, and marketing resources.
• Free sales and technical training.

Your customers benefit from:

• 24/7 J.D. Power-certified support.
• Free phones or headsets.
• Month-to-month contracts.
• Fully integrated UCaaS and CCaaS platform.

What is Contact Center as a Service (CCaaS)?

CCaaS is a cloud-based solution that manages customer interactions across multiple channels—voice, SMS, webchat, email, and WhatsApp—while providing reporting, analytics, quality monitoring, and workforce management tools for better customer experiences.

How do I become a VoIP reseller?

Joining the Intermedia VoIP Reseller Program is a straightforward process—and we're with you every step of the way:

• Research your target market and niche: We provide market insights and vertical-specific resources to help you identify your best opportunities.
• Choose a reliable white label VoIP provider: Intermedia offers a proven, 99.999% uptime UCaaS and CCaaS platform trusted by thousands of partners.
• Negotiate pricing and SLAs: Our partner program offers flexible pricing models and financially backed SLAs to fit your business goals.
• Create your brand and marketing materials: Access our co-branded marketing portal with ready-to-use campaigns, collateral, and design assets.
• Learn the technology: We offer free sales and technical training, certifications, and on-demand resources to get your team up to speed quickly.
• Build your marketing and sales strategy: Your dedicated partner success manager can help you plan and execute targeted campaigns.
• Deliver exceptional customer support: We handle Tier 2 and Tier 3 technical support so you can focus on client relationships.
• Stay compliant and scale: Intermedia manages regulatory compliance and telecom tax requirements while enabling you to scale as demand grows.

With Intermedia, you don't just get a platform—you get a full-service partner invested in your success.