< Intermedia App Marketplace

Intermedia Contact Center for Microsoft Dynamics 365

Key features:

  • Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
  • Screen pops: Pull up existing customer account records from incoming calls.
  • Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Dynamics 365.

Benefits:

  • Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
  • Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Download PDF

Must have active Intermedia Contact Center Pro or Elite plan and active Microsoft Dynamics™ 365 accounts to use this integration.

Learn More about Contact Center

Other Pre-built Integrations

Intermedia Unite

Contact Center

Intermedia AnyMeeting

Request to build an app with Intermedia.

Build a custom solution with our APIs.

Intermedia Contact

Looking for immediate sales assistance?
Contact us now by phone.


1.855.457.5356

Request a Call Back

empty

Are you a Reseller or Service Provider?

Learn more about our award-winning partner program and maximizing profits with Intermedia cloud solutions.