< Intermedia App Marketplace

Intermedia Contact Center with NextGen

Key features:

  • Expedited Patient Verification and Call Resolution with Patient Assist: automatically pops up a dashboard along with every incoming call with relevant patient information (Appointments, referrals, etc.) based on that patient’s caller ID to expedite patient verification and call resolution time.
  • Inbound Self-Service Voice with Patient Engage: lets patients use self-service interactive voice responses (IVRs) to fulfill tasks themselves (e.g., set appointments).
  • Automated outbound notifications with Patient Notify: reduces patient no-shows by sending automated outbound notifications via, voice, text, and email based on real-time EHR events (e.g., upcoming appointments, prescription refills, billing, etc.).


  • Streamline communications: By integrating with NextGen, healthcare providers can quickly access patient health records and important information, resulting in enhanced patient care.
  • Greater convenience: Enable patients to communicate with their healthcare provider when they want to and in the way they like best.
  • Increase productivity: Using self-service IVR systems for patient requests can help healthcare organizations reduce health staff workload, allowing them to focus on delivering exceptional care to other patients with more complex needs. 
  • Increase revenue: Use automated notifications to remind patients of upcoming appointments and outstanding bills to reduce no-shows and expedite payment.
  • Ensuring Data Privacy: By complying with HIPAA guidelines, our solution offers the confidentiality of patient information and adheres to healthcare regulations. Intermedia can execute Business Associate Agreement upon request to address HIPAA compliance.

Other Pre-built Integrations

Intermedia Unite

Contact Center

Intermedia AnyMeeting

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