Email Protection

Intermedia Email Protection is an add-on service for Intermedia Exchange Email and Microsoft 365 email from Intermedia designed to protect your organization from sophisticated, real-time email threats from cyberattacks that can cripple or even take down your business.

It uses a layered defense approach with multiple security engines to achieve very high accuracy in identifying traditional threats, such as spam, viruses, malware and phishing attacks that involve previously identified suspicious senders. Intermedia Email Protection services also provide malicious link protection that detects and neutralizes suspicious links, as well as anti-phishing and anti-spoofing protection software.

AI Guardian provides an additional layer of security against sophisticated, socially engineered Business Email Compromise (BEC) attacks designed to evade traditional detection. It adds advanced email protection through natural language understanding, artificial intelligence (AI) and advanced data science techniques. AI Guardian detects and stops targeted attacks and automatically remediates based on configurable actions.

According to the Cybersecurity and Infrastructure Security Agency (CISA), four critical actions can be taken to help protect online communications, such as email:

• Use strong passwords that are long, random, unique and include multiple character types
• Turn on Multifactor Authentication (MFA) for all online accounts, especially email
• Recognize and report phishing attacks to limit cybercriminals
• Keep cloud email security software up to date to ensure you have the latest security patches on your devices

Email encryption and archiving are also important solutions for securing your business communications, along with Intermedia Email Protection. Intermedia offers separate services for these needs, which can be added to your email setup for comprehensive security and compliance. Email encryption protects sensitive data in transit, while archiving ensures secure, long-term storage of email communications.

Intermedia Email Protection blocks phishing, spear phishing, business email compromise (BEC), CEO/CFO impersonation, malware and ransomware attachments, spam, and zero-day threats. The system uses multi-layer scanning including real-time reputation checks, sandboxing for unknown attachments, and AI-based detection of targeted attacks before any message reaches the inbox.

The core features to evaluate are: inbound and outbound scanning coverage, attachment sandboxing for unknown file types, impersonation protection against executive spoofing, email continuity (access to email during an outage), outbound encryption for sensitive messages, detailed threat reporting, and native integration with your archiving or compliance solution. For Microsoft 365 environments, look specifically for gateways that layer on top of — rather than replace — native Microsoft filtering.

Intermedia Email Protection sits in front of your Microsoft 365 environment as a cloud-based gateway. An MX record change routes all inbound mail through Intermedia's scanning layer before delivery to your 365 mailboxes. No additional hardware is required, and the setup process typically takes less than an hour. Email Protection adds threat coverage that goes beyond what Microsoft Defender alone provides, particularly for targeted impersonation and BEC attacks.

Yes. Intermedia Email Protection includes an email continuity feature that gives users access to a 30-day rolling cache of email during any outage or disruption to your mail server. Users can send and receive email through the continuity portal during a Microsoft 365 outage, ensuring business communications do not stop.