How are toll-free call minutes billed?

Toll-free minutes, with Intermedia, are billed in 6-second increments, with a minimum call length of 18 seconds. This is more efficient than traditional providers who typically round calls up to a full minute, helping your minute bucket last longer. The result is greater cost efficiency and better control over your toll-free call usage.

Can multiple toll-free numbers share the same minute bucket?

Yes. Intermedia allows multiple toll-free numbers to share a single bucket of minutes, which maximizes your usage and simplifies management. This shared resource model helps businesses with multiple departments or locations reduce wasted minutes and keep costs predictable.

Can I transfer my existing toll-free numbers to Intermedia?

Yes. Intermedia makes it easy to move your existing toll-free numbers to our platform. The process is designed to be smooth and hassle-free, allowing for minimal disruption to your business operations. Your business can maintain its current toll-free numbers while benefiting from Intermedia’s advanced VoIP infrastructure and centralized management tools.

Does Intermedia offer SMS capabilities for toll-free numbers?

Yes, Intermedia does offer SMS for toll-free numbers as part of their Unite service, enabling person-to-person texting from desktop and mobile apps. This gives businesses an additional way to connect with customers — from sending quick responses to managing support messages. Refer to the links below for further information https://support.intermedia.com/app/articles/detail/a_id/28774

What is the typical setup time for a toll-free number?

New toll-free numbers can be set up almost immediately through Intermedia's HostPilot portal, with full activation often taking 30-60 minutes for propagation, meaning your business can start receiving toll-free calls the same day you set up your number.

Toll-Free Calling

Available with:
INTERMEDIA UNITE
& CONTACT CENTER

Save More on Toll-Free Calling

Bring your toll-free numbers to Intermedia and save. From having one consolidated bill to offering shared minutes, we make it easy to bring your toll-free number with you.

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Shared minutes for maximized usage

Multiple toll-free numbers¹ can share the same bucket of minutes.

Flat rate pricing for all minutes

In-bucket minutes AND any overage minutes are the same consistent rate. (Calls within United States and Canada²)

One consolidated bill

Consolidating communications solutions and bills can save you time and money.

Easy to switch

We make it easy to move your toll-free numbers to Intermedia!

With our toll-free buckets, your minutes last longer!

Other providers charge for calls in one-minute increments, with a minimum call length of one minute. With Intermedia, however, calls are metered at 6-second increments, with a minimum call length of 18 seconds, making your minute buckets last longer. Just pick the bucket of the total number of minutes you think your business will need.

Toll-Free Plans and Pricing

500 min

$13 /month

2.6¢ per min
in-bucket and overage

1000 min

$23 /month

2.3¢ per min
in-bucket and overage

2500 min

$50 /month

2¢ per min
in-bucket and overage

5000 min

$95 /month

1.9¢ per min
in-bucket and overage

10000 min³

$185 /month

1.85¢ per min
in-bucket and overage

Toll-free calling plans are only available for purchase by customers of Intermedia Unite or Intermedia Contact Center.
¹ Monthly charge of $1.00 for each additional toll-free number
² Calls to/from Alaska and Hawaii are subject to Intermedia’s policies, including without limitation Intermedia’s Fair Use Policy. For further information, please refer to the Product Schedule for your applicable Intermedia service, available at https://www.intermedia.com/legal.
³ Additional minute buckets available up to 1M minutes. Contact your Intermedia Sales Representative for pricing and other information.