A Cornerstone of Your
Worry-Free ExperienceTM

Knowledge | Case Management | Live Chat | Remote Desktop

Visit the new Support Center
J.D. Power awards

6 TIMES RUNNING

RECOGNIZED FOR PROVIDING
"AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE"
IN ASSISTED TECHNICAL SUPPORT

J.D. Power awards

6 TIMES RUNNING

RECOGNIZED FOR PROVIDING
"AN OUTSTANDING CUSTOMER SERVICE EXPERIENCE"
IN ASSISTED TECHNICAL SUPPORT

Centralized Support Center

Knowledge

A definitive collection of our knowledge documentation for all platforms and services. Enhanced with video tutorials, support walkthroughs, and interactive guides.

CASE MANAGEMENT

Creating and managing support cases has never been easier! Case management is built into the Support Center and is easily still accessible from HostPilot or Partner Portal.

LIVE CHAT

Our new live chat option is accessible from each article page, allowing users to quickly jump into a support chat session if unable to find an answer for the query.

REMOTE DESKTOP

For difficult to troubleshoot issues, customers can now utilize our Co-browse remote desktop feature from any support page, allowing quick access to our Specialist teams.

Customer Support Options

System Status

Intermedia's system status dashboard shows the status of your networks and servers.

Check the system status on the welcome page

Click "Service status" for the system status details

Technical Support

You can visit the new Support Center to get answers to the most common customer service and billing questions.

Support Center Live Chat

Call: 800-379-7729 , option 3

US: +1.650.641.4000 , option 3

Hours: 24/7

Please Note: Our support is available 24/7 and is currently offered only in English

Billing Support

Get answers to the most common customer service & billing questions. If you cannot find the answer you seek, feel free to contact us.

Billing FAQ Live Chat

Call: 800-379-7729 , option 4

Email: [email protected]

Hours: Mon-Fri, 9 AM to 8 PM EST

Please Note: Our response time is always slightly longer during the few days before and after the first of the month.

If you purchased services through a reseller, please contact your reseller for support.