< Intermedia App Marketplace

Intermedia Contact Center with OpenEdge

Key features:

  • Agentless payment collection: Let customers securely pay with their credit card using an Interactive Voice Response (IVR).
  • Transfer back to the frontline user: Allow the frontline user to send callers to the payment IVR to collect payment then return them to the frontline user when they’re done.
  • PCI Compliant: Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).
  • Use with your CRM: Use customer information to let customers know their balance and then allow them to pay.


  • Greater customer convenience: Let customers make a payment without waiting in a queue or speaking with a frontline user.
  • Increase productivity: Keep your frontline users focused on skilled work rather than manually collecting payment from customers.
  • Better security and confidentiality: Allow your customers to make payments without giving sensitive information to an employee.

Must have active Intermedia Contact Center Elite plan and active OpenEdge™ account to use this integration.

Learn More about Contact Center

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