Intermedia Contact Center for OpenEdge

Key features:

• Agentless payment collection: Let customers securely pay with their credit card using an Interactive Voice Response (IVR).
• Transfer back to the frontline user: Allow the frontline user to send callers to the payment IVR to collect payment then return them to the frontline user when they’re done.
• Use with your CRM: Use customer information to let customers know their balance and then allow them to pay.

Benefits:

• Greater customer convenience: Let customers make a payment without waiting in a queue or speaking with a frontline user.
• Increase productivity: Keep your frontline users focused on skilled work rather than manually collecting payment from customers.
• Better security and confidentiality: Allow your customers to make payments without giving sensitive information to an employee.