Analysts

“Intermedia has shown solid growth in recent years, and with Telax the trend upwards should only continue. Intermedia has a stable group of partners to distribute its integrated offering and current customers that can now benefit from both unified communications and contact center.”

"Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99 percent service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999 percent service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year."

"Intermedia also stands out among competitors with its strong focus on channel support and service quality delivered through its sales partners. Indeed, to ensure top-notch customer purchase and ownership experiences, Intermedia requires its partners to be certified by the Intermedia University before they can sell Unite. With its comprehensive services portfolio, strong track record, and continued focus on innovation, Intermedia inspires trust among cloud services investment decision makers and has positioned itself for greater customer retention and acquisition."