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Report
Intermedia buys Telax to complement its UCaaS with Contact Center capabilities
Author: Raul Castanon-Martinez
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Report
Intermedia named a Top 5 Performer in Frost & Sullivan's 2019 UCaaS Radar
Intermedia Unite™ ranks among the top 5 in terms of its combined innovation and leadership score.
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"Telax should allow Intermedia to accelerate its product roadmap with contact center capabilities that can be integrated into the Intermedia Unite, bolstering its position against rivals with a comprehensive UCaaS/CCaaS offering. The deal should also provide additional revenue opportunities for Intermedia and its channel partners."
Raul Castanon
Sr. Analyst, Business Communications, 451 Research
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“Intermedia has shown solid growth in recent years, and with Telax the trend upwards should only continue. Intermedia has a stable group of partners to distribute its integrated offering and current customers that can now benefit from both unified communications and contact center.”
Jim Lundy
President, Aragon Research
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“Very timely acquisition indeed because UC/CC is really heating up. This is a very savvy move for Intermedia. Businesses continue moving their communications and customer care to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop. Intermedia’s acquisition and integration of Telax’s Cloud Contact Center into its communications cloud will do just that.”
Elka Popova
Vice President, Frost & Sullivan
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Award
Intermedia named Aragon Research Hot Vendor in Unified Communications and Collaboration, 2019
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Award
Frost & Sullivan Recognizes Intermedia for the Exceptional Value and Performance Offered by Intermedia Unite™
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"Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99 percent service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999 percent service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year."
Elka Popova
VP of Industry Research, Frost & Sullivan
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"Intermedia also stands out among competitors with its strong focus on channel support and service quality delivered through its sales partners. Indeed, to ensure top-notch customer purchase and ownership experiences, Intermedia requires its partners to be certified by the Intermedia University before they can sell Unite. With its comprehensive services portfolio, strong track record, and continued focus on innovation, Intermedia inspires trust among cloud services investment decision makers and has positioned itself for greater customer retention and acquisition."
Elka Popova
VP of Industry Research, Frost & Sullivan
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