Analysts

“Telax should allow Intermedia to accelerate its product roadmap with contact center capabilities that can be integrated into the Intermedia Unite, bolstering its position against rivals with a comprehensive UCaaS/CCaaS offering. The deal should also provide additional revenue opportunities for Intermedia and its channel partners.”

“Very timely acquisition indeed because UC/CC is really heating up. This is a very savvy move for Intermedia. Businesses continue moving their communications and customer care to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop. Intermedia’s acquisition and integration of Telax’s Cloud Contact Center into its communications cloud will do just that.”

“Customers and channel partners who implement UCaaS solutions want reliable service, and when issues arise, they want to easily identify the problem and find the root cause. Solutions such as Intermedia Unite Envision, with its specific data and actionable insights in a turn-key solution, are enabling customers and partners to concentrate on growing their businesses, and not fielding or making service calls.”

“The most successful UCaaS services have eliminated barriers and friction for both end users and partners, particularly as they pertain to the SMB customer. The ideal platform is exceedingly reliable, secure, feature-rich, simple to use, and simple to purchase – ideally without the baggage of a long-term commitment. These cloud-based platforms, such as Intermedia Unite, are enabling businesses with new, advanced, and continuously evolving communications – in an environment that is easy to negotiate for users and technology partners alike.”