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Rob Oscanyan
Intermedia
With Intermedia Unite®, a full office communications suite goes wherever you go.
Recognized for excellence in cloud communications and customer support for the 9th year in a row.
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"A white-label VoIP app gives you a fast, cost-effective way to expand your business offering while keeping full control over your brand…"
Mark Sher
"AI-driven integration is helping us deliver a more seamless customer experience across unified communications and contact center."
Robert Handel
Senior Vice President of Cloud Strategy, LDI
Read the latest awards and reports about Intermedia Unite from the leading independent analyst firms.
Report
"Intermedia’s leadership in the 2024 Frost Radar demonstrates the company’s strong focus on innovation and customer value. Their ability to integrate advanced AI capabilities into their UCaaS and CCaaS offerings, coupled with strategic partnerships, allows Intermedia to stand out in a competitive market."
-- Elka Popova, Vice President, Frost & Sullivan
"Telax should allow Intermedia to accelerate its product roadmap with contact center capabilities that can be integrated into the Intermedia Unite, bolstering its position against rivals with a comprehensive UCaaS/CCaaS offering. The deal should also provide additional revenue opportunities for Intermedia and its channel partners."
Raul Castanon
Sr. Analyst, Business Communications, 451 Research
“Very timely acquisition indeed because UC/CC is really heating up. This is a very savvy move for Intermedia. Businesses continue moving their communications and customer care to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop. Intermedia’s acquisition and integration of Telax’s Cloud Contact Center into its communications cloud will do just that.”
Elka Popova
Vice President, Frost & Sullivan
Award
"Unlike many first-generation hosted IP telephony companies that compromised service performance for cost efficiency, Intermedia demonstrates strong commitment to service quality and reliability. Most providers offer service level agreements (SLAs) that back only 99.99 percent service uptime, whereas Intermedia financially backs SLAs that guarantee 99.999 percent service availability. This makes it one of the few participants to ensure ‘five nines’ of actual service availability in a year."
VP of Industry Research, Frost & Sullivan
"Customers and channel partners who implement UCaaS solutions want reliable service, and when issues arise, they want to easily identify the problem and find the root cause. Solutions such as Intermedia Unite Envision, with its specific data and actionable insights in a turn-key solution, are enabling customers and partners to concentrate on growing their businesses, and not fielding or making service calls."
Jim Lundy
Founder and CEO, Aragon Research
"The most successful UCaaS services have eliminated barriers and friction for both end users and partners, particularly as they pertain to the SMB customer. The ideal platform is exceedingly reliable, secure, feature-rich, simple to use, and simple to purchase – ideally without the baggage of a long-term commitment. These cloud-based platforms, such as Intermedia Unite, are enabling businesses with new, advanced, and continuously evolving communications - in an environment that is easy to negotiate for users and technology partners alike."
Bill Hanskins
Senior Analyst & Partner, Wainhouse Research
Authors: Raul Castanon-Martinez and Haley Brown
"Intermedia is a strong UCaaS player. They have put together a comprehensive communications and collaboration system that brings together ‘best of breed’ business applications."
Raul Castanon-Martinez
Senior Analyst, Workforce Collaboration and Communications, 451 Research