Intermedia Contact Center for Salesforce

Key features:

• Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
• Screen pops: Pull up existing customer records from incoming calls.
• Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Salesforce.
• Case lookups: Access case status for clients or build a call flow that lets them self-serve.
• Prioritize inquiries: For customers with open cases, you can sort incoming inquiries into queues based on the status of their case.

Benefits:

• Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
• Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
• Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.