Integrations

Intermedia Contact Center for Salesforce

Key features:

  • Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
  • Screen pops: Pull up existing customer records from incoming calls.
  • Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Salesforce.
  • Case lookups: Access case status for clients or build a call flow that lets them self-serve.
  • Prioritize inquiries: For customers with open cases, you can sort incoming inquiries into queues based on the status of their case.

Benefits:

  • Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
  • Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
Salesforce

Intermedia Contact Center

It’s our cloud-based communications platform with advanced features designed to help businesses manage their customer interactions through different channels.

Learn More about Contact Center

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