Spark Your Potential

Seamlessly integrated within our Intelligent Communications Platform, Intermedia SPARK AI technology is transforming how businesses work.

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By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, Intermedia SPARK AI technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.

Ignite what’s possible with Intermedia SPARK AI!

Spark Greater Efficiency & Productivity

Intermedia Unite utilizes our Intermedia SPARK AI technology to help supercharge workplace efficiency and productivity through communication enhancements that unlock your team's true potential.

AI Assistant

Increase productivity using Generative AI to access information more easily and help with daily tasks right within the app.

AUDIO TRANSCRIPTION

Receive automatic transcriptions of voicemail, video, and customer call recordings and send the text to participants when the call or meeting ends.

NOTES & ACTION ITEMS

Identify key topics and actionable items (tasks, decisions, and follow-up actions) during video meetings and send them out to your participants.

VIRTUAL BACKGROUNDS

Reduce distractions with greater visual privacy during meetings, especially in remote environments.

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SENTIMENT ANALYSIS

Automatically identify the key information and emotional tone of your customer calls and categorize them as positive, negative, or neutral.

AI AGENT

Let our AI Agent intelligently chat with customers, quickly interpret their needs, and efficiently route them through your support experience.

AI INTERACTION SUMMARY

Fast track call documentation with automated and call summaries for supervisor reviews.

WORKFLOW AUTOMATION

Flag customer interactions based on keywords and automatically assign them to your quality assurance analysts for review.

TRANSCRIPTION REDACTION

Automatically redact sensitive content from call transcriptions to protect customer privacy and facilitate compliance.

Learn more about Contact Center

Spark Greater Customer Care

Intermedia SPARK AI technology within our Intelligent Contact Center solution empowers businesses with the intelligent insights they need to deliver exceptional customer experiences at every touchpoint.