Intermedia Unite for ServiceNow

Key features:

• Click-to-call: Click on any contact to make calls using Intermedia Unite directly within ServiceNow.
• Screen Pops: Pull up existing customer tickets on incoming calls.
• Advanced ticketing: Quickly create support tickets for customers.
• Call logs: Take notes and log call details for new customers directly within ServiceNow while on an active call.

Benefits:

• Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize worker efficiency.
• Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
• Streamline workflows: Saves agents time from switching between applications.
• Easy to use: Intermedia Unite for ServiceNow is an easy to use and easy to deploy integration, with no heavy training or implementation costs.