Key features:
- Click-to-call: Easily place calls using using Intermedia Unite directly within Zendesk.
- Screen Pops: Pull up existing customer tickets on incoming calls.
- Advanced ticketing: Quickly create support tickets for customers.
Benefits:
- Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize worker efficiency.
- Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
- Streamline workflows: Saves agents time from switching between applications.
- Easy to use: Intermedia Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.
