Intermedia Contact Center for Slack

Key features:

• Send alerts in real-time: Deliver time-sensitive alerts and updates to selected channels in Slack; take rapid action before situations become problems.

Benefits:

• Alert and adapt in real-time: Keep your finger on the Contact Center pulse by delivering alerts and updates in Slack to agents.
• Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
• Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.