Intermedia for Healthcare

Leverage advanced communication technology to support superior patient care.

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Intermedia for Healthcare

Integrated with your EHR

Contact Center integrates with the most popular EHR solutions to improve patient care and healthcare employee workflows.

Inbound Contact and Routing

Efficiently answer inbound calls, prioritize queries, and route callers to the proper resource.

Virtual Patient Care

Enable your healthcare team to interact with patients over HIPAA-compliant video visits.

Secure Email and File Sharing

Collaborate and communicate from anywhere while protecting patient health information.

Manage Patient Interactions Efficiently

Intermedia's cloud-based communication platform with contact center functionality enables your in-office and remote employees to efficiently answer calls, prioritize queries, and route callers to the proper resource.

Automated outreach

Automatically reach out to patients with reminders and other helpful messages to reduce inbound calls and improve the patient experience.

Omni-channel communication

Offer patients more ways to communicate and get information: recorded phone messages, text, or email.

Call routing & prioritization

Use queues to prioritize calls and interactive voice response (IVR) to answer common questions with pre-recorded messages.

Easily scale up or down

Add temporary staff during periods of higher call volumes and expand your talent pool to non-local markets.

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Manage Patient Interactions Efficiently

Integrated with Your EHR

Intermedia Contact Center integrates with Epic, Cerner, and MEDITECH, and many more* to improve patient-provider communication, save time, cut call volumes, and boost patient engagement.

PATIENT ASSIST

Reduce call handle time by using a patient’s caller ID to instantly screen pop a dashboard with patient information and verification.

HIPAA COMPLIANT

HIPAA (Health Insurance Portability and Accountability Act) compliance is a crucial aspect of healthcare data management. Intermedia can execute a Business Associate Agreement upon request to address HIPAA compliance.

PATIENT ACCESS: ENGAGE

Deflect calls by having patients use self-service interactive voice responses (IVR) to perform simple tasks themselves saving patients and staff valuable time.

PATIENT ACCESS: NOTIFY SOON

Increase patient engagement with automated voice, email, or text notifications and reduce appointment no-shows by sending automated alerts based on real-time EHR events.

Integrated with Your EHR

* Supported workflows vary by EHR system. Consult your sales representative regarding what workflows your EHR supports.

Deliver a Great Virtual Patient Experience

Intermedia’s video conferencing capabilities support virtual patient engagements, creating an opportunity for you to leverage technology to expand your business.

Communicate with patients and colleagues from an office phone, laptop, tablet.

Enable staff to work remotely for increased safety.

Conduct video conferences, share screens, or annotate images and text in real-time.

Quickly route inbound calls to the right department, individual, or device.

Make calls from any device, while always displaying an office phone number.

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Communicate and Collaborate Securely

Intermedia delivers the solutions medical professionals need to easily manage email and collaborate more effectively.

  • Get a fully mobile and HIPAA-compliant email, calendar, and contacts platform for physicians and staff.
  • Block spam and viruses from Exchange email with 24/7 threat monitoring and protection.
  • Strong security with two-factor authentication (2FA), the most robust industry standard authentication protocol.
  • Encrypt email that contains personal health information.
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Intermedia Secure Email

Communicate with Security and HIPAA Compliance in Mind

Intermedia services are designed to meet the privacy and security requirements for Protected Health Information (PHI).

SOC 2 and SOC 3 Reports

Intermedia undergoes regular Service Organization Control (SOC) examinations regarding our controls and we make the reports available.

PCI-DSS

Our payment processing system has passed the strict testing procedures necessary to be compliant with the PCI Data Security Standards (PCI DSS).

HIPAA Compliance

Intermedia solutions conform with HIPAA requirements and we will execute a HIPAA Business Associate Agreement with Covered Entities.

Privacy Protection & GDPR

Intermedia offers a Data Processing Agreement tied to Standard Contractual Clauses that complies with current EU requirements.

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Manage Patient Interactions Efficiently

Easy to deploy and administer, all backed by Intermedia’s J.D. Power-certified 24/7 support and a 99.999% uptime SLA.

Intermedia’s robust cloud-based solutions are highly scalable and are the trusted choice for businesses of all sizes.

I literally unplugged my phone from work, brought it home and plugged it in, and it’s just like being in my office.
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RICHARD RODRIGUEZ
Operations Manager, L.A. County Department of Health Services

With Intermedia Unite, our phone service today is much higher quality and costs a few hundred dollars less than we were spending on both offices before.
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Amy Ochs
Clinical Research Coordinator, Anderson Clinical Research

Even though someone may not physically be here, the communication remains very good and that results in the business growing – in our case, being able to take good care of patients.
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Brian Harrison
President, Envita Medical Centers

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