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Intermedia Contact Center for Zendesk

Key features:

  • Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
  • Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Zendesk.
  • Screen pops: Pull up existing customer account records from incoming calls.
  • Case lookups: Access ticket status for clients or build a call flow that lets them self-serve.
  • Prioritize inquiries: for customers with open cases, you can sort incoming inquiries into queues based on the status of their ticket.


  • Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
  • Increase productivity: Embed Contact Center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

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Must have active Intermedia Contact Center Pro or Elite plan and active Zendesk™ account to use this integration.

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