< Intermedia App Marketplace

Intermedia Contact Center with Adyen

Key features:

  • Agentless payment collection: Let customers securely pay with their credit card using an Interactive Voice Response (IVR).
  • Transfer back to the frontline user: Allow the frontline user to send callers to the payment IVR to collect payment then return them to the frontline user when they’re done.
  • Use with your CRM: Use customer information to let customers know their balance and then allow them to pay.

Benefits:

  • Greater customer convenience: Let customers make a payment without waiting in a queue or speaking with a frontline user.
  • Increase productivity: Keep your frontline users focused on skilled work rather than manually collecting payment from customers.
  • Better security and confidentiality: Allow your customers to make payments without giving sensitive information to an employee.

Must have active Intermedia Contact Center Elite plan and active Adyen™ account to use this integration.

Learn More about Contact Center

Other Pre-built Integrations

Intermedia Unite

Contact Center

Intermedia AnyMeeting

Request to build an app with Intermedia.

Build a custom solution with our APIs.

Intermedia Contact
Interested in talking to sales?
Call us to start the conversation.
1.844.221.2395
Reseller and Service Provider icon
Are you a Reseller or Service Provider?
Explore Our Partnership Models

Request a Call Back

empty