Intermedia Contact Center: Smarter Customer Engagement from Wherever

Affordable | Reliable | Intelligent Contact Center Solutions

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Contact Center screenshot - phone, desktop and mobile app

Better, Faster Service

Intelligently route calls, chats, emails, and text messages to the right employee every time.

Personalized Interactions

Automatically know who is calling in real-time to give your customers the top-tier service they expect.

AI-Powered Workflows

AI Interaction Insights increases your capacity to help more customers and improve customer experience.

Integrated with Unite

Drive more productivity and better customer experiences with our hosted Contact Center integrated with Unite.

FREE

Desk Phone

Desk Phone
Free with Unite


OR
Headset

Headset
Free with Contact Center

FREE

FOR A LIMITED TIME CHOOSE A FREE DEVICE OR Instant REBATE ON SELECT DEVICES WHEN YOU PURCHASE UNITE.

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What is a Contact Center as a Service solution?
We're not a Contact Center - why would we need this solution?
What's the difference between Contact Center software features and my business phone system?
How will I know when I need Contact Center software?
Do I need Intermedia's business phone system to use Contact Center software?
What benefits do I get from having an integrated unified communications and hosted contact center application?

Differentiate from the competition where it matters most – providing the optimal customer experience

Call Queues

Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.

Smart Routing

Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.

Cover All Channels

Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.

Outstanding Outreach

Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.

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Better Productivity and Experiences with Unite and Contact Center

Integrated with Unite

Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Greater Flexibility

Effortlessly give Unite users access to call queues without needing to onboard them to a different application or software.

Unified Presence & Status

Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.

Advanced Call Handling

Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.

Customers aren’t the only ones who benefit

Business Intelligence

Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.

Instant Insight

Real-time, automated customer insights speed agent-customer interactions and keep the team aligned.

Integrations Toolbox

Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.

Optimized Workforce

Agents can work anywhere, meaning a greater talent pool. You can recruit the very best agents – regardless of location.

Rich dashboards, reports, and monitoring for admins and business stakeholders

Live Dashboards

Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.

Custom Reports

Actionable insights to make the right customer decisions at the right time. Both automated real-time and historical metrics, readily accessible.

AI-Powered Analysis

Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.

Interaction Monitoring

Coach frontline users as they actively support customers over voice calls, chats, and text.

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Easy and Worry-Free

Easy to Use

Deploys 100% remotely for agents in any location, with remote installation, training, and support.

Easy to Manage

Intuitive communication technology means delighted customers and happy, productive employees, everywhere.

Easy to Set Up

Minimal setup requirements mean quick onboarding and happy customers, faster.

Easy to Buy

Plans geared to businesses of any size and industry – even those who don’t think they need Contact Center.

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A PC Magazine Editors’ Choice for Cloud Communications

Why Customers Choose Intermedia

Contact Center Plans and Pricing

PRO

Enhance customer interactions and insights with smart routing, IVR, and extensive reporting.

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ELITE

Deliver optimal customer experience with omni-channel, custom integrations, scheduling, and more.

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