Intermedia Unite
Company Text Messaging

Company Messaging is a business sms and mms texting solution that enables your main business phone number to send and receive text messages (SMS/text and MMS/picture). Within the Unite desktop and mobile apps, groups of one or more users in the business can receive and instantly respond to customers' texts, giving optimal customer service.

Yes, Company Messaging can be enabled for a business's main local phone numbers OR toll-free numbers. There is an additional charge for toll-free numbers and they are limited to SMS/text only.

Here are some reasons why it might be time to consider Company Messaging for your business:

• Inability to manage incoming calls
• Complaints that customers can't reach the business
• Missed/abandoned calls
• Relies heavily on leaving voicemails
• Desire to get quicker responses from customers
• Missed appointments due to lack of appointment reminders
• Your business competitors leverage sms marketing tools

Business Texting is the preferred mode of communication — 90% of customers say they would rather get a text over a phone call. Texting integration is a necessity for a modern-day business, and giving customers the option to two-way text your business provides a better customer experience and better customer engagement.

Unite is already set up to communicate via SMS (texting) and MMS (pictures) from within the Unite application from a user's personal business phone number to an external cell phone number. This is considered person-to-person texting.

Company Messaging is mass texting communication from a company's main business number or toll-free number and may be assigned a name, like Sales or Customer Support. This allows customers to receive immediate and informed notification responses from an individual or a group of individuals who are monitoring that Company Messaging number. Both standard SMS messages and Company Messaging are bound to an SMS Acceptable Use Policy.

Company Messaging is an account level add-on and is available on the Unite Pro, Enterprise, or With Teams Licenses.

There is a limit of 200 messages per user, per day, and a limit of 500 messages per account, per day with a monthly limit of 1,000 outbound messages per assigned number/group. For more information on usage policy, please refer to the Product Schedule for the Intermedia Unite service.

Yes, each Company Messaging group would need to have a unique business phone number (DID) assigned to it and each phone number would be a new Company Messaging charge. Users within the company may also be assigned to multiple groups to improve workflows.

Currently, Company Messaging is only applicable within the United States and Canada.