Available with: Intermedia Unite
Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
Send customers instant, customized responses directly from subject matter experts.
Assign labels (like Sales or Support) to phone numbers for clearer outbound communication.
Respond to customer messages from anywhere using the Unite Mobile and Desktop apps.
Now you have two ways to interact with customers using the Unite Desktop and Mobile apps.
Unite is set up to communicate via SMS (text) and MMS (images) from a user's personal business number -- person-to-person messaging.
Company Messaging is SMS and MMS communication from a company's main business number or toll-free number*.
* Toll-free numbers are limited to SMS (text) messages only.Both standard messaging and Company Messaging are subject to Intermedia's SMS Acceptable Use Policy.Frequently asked questions about Company Messaging can be found: here.
Let customers communicate with your business the way they want.
Reduce inbound call volume by utilizing SMS and MSS options.
When a user claims a text thread, notifications to the rest of the team stop.
Save customer contacts to Unite for easy identification in future interactions.
Send outbound messages to any US or Canadian phone number or saved contact.
Unite Company Messaging is available with Intermedia Unite, our premier cloud communications solution for businesses of all sizes. See our plans and pricing today to learn more about offering your customers a more engaging experience via phone and chat with your business.