With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Intermedia Contact Center's WhatsApp integration provides customers with the freedom to communicate through their preferred channel, enhancing customer satisfaction. You can manage WhatsApp messages in queues, similar to SMS texts, and route them to available frontline users, all on a single screen. With Intermedia Contact Center and WhatsApp, you can conveniently and efficiently communicate with customers internationally, without incurring high costs, while frontline users can handle multiple messages simultaneously. Additionally, WhatsApp ensures end-to-end encryption, guaranteeing privacy and security for all messages.