Dynamic Notifications
Intermedia’s Dynamic Notification feature allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication – or choose the most appropriate one.
Whether you use outbound notification for upsell, collections, appointment scheduling or customer care surveys, highly versatile Dynamic Notification capabilities can be leveraged to deliver best-in-class results in any industry.
Top features include:
- Voice, SMS, and email capable
- Easy to use customizable and data-driven campaigns
- Buildable library of notification templates
- Appointment reminders with the option to confirm or connect to an agent for rescheduling
- Tightly integrated with Contact Center features
- Live dashboard reporting on campaign status
- Ability to export reporting on completed campaigns
- Text-to-speech voice notifications in 6 “voices” with English, French, and Spanish options
- Highly scalable
Tremendous vertical-play positioning opportunities:
- Healthcare: Appointment Reminders
- Retail / B2C: Deliveries, Surveys, Promotions, Collections
- Real Estate: Open Houses, Visits
- Travel / Hospitality: Travel Date Reminders, Reservations, Orders
- Services: Installation Notifications, Outages
- Banking: Account Balance, Payments
- Utilities: Robocall Activity, Installations, Outages, Updates, Collections
- Education: General Notices, Information, Weather Alerts, Emergency Alerts
- SMB: Promotional Offers, Upsell, Marketing Campaigns
- Transportation: Pick-up Reminders, Scheduling