With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
AI Transcription Redaction protects businesses and their customers by automatically removing sensitive data during the voice recording transcription process. Redacted data includes:
Improve Compliance – Make sure the sensitive information isn’t stored and discoverable in transcriptions. Redactions will also persist when transcriptions are archived.
Use Where It’s Needed – AI Transcription Redaction’s flexible design allows admins to turn redaction on or off as needed by queue.
Included with Interaction Insights – AI Transcription Redaction is included when a business enables Interaction Insights which also includes AI Voice Transcription, AI Interaction Summary (Beta), and AI Sentiment Analysis.