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AI Interaction Insights – AI Transcription Redaction

AI Transcription Redaction

AI Transcription Redaction protects businesses and their customers by automatically removing sensitive data during the voice recording transcription process. Redacted data includes:

  • Personally identifiable information (e.g., social security numbers, passwords, date of birth, etc.)
  • Payment card industry data (e.g., bank account and credit card information)
  • Personal health information (e.g., medication, patient ID, etc.)
  • Other potentially sensitive information like file names

Improve Compliance – Make sure the sensitive information isn’t stored and discoverable in transcriptions. Redactions will also persist when transcriptions are archived.

Use Where It’s Needed – AI Transcription Redaction’s flexible design allows admins to turn redaction on or off as needed by queue.

Included with Interaction Insights – AI Transcription Redaction is included when a business enables Interaction Insights which also includes AI Voice Transcription, AI Interaction Summary (Beta), and AI Sentiment Analysis.

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