With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Running a contact center isn’t always easy. Managers must not only ensure that agent staffing and schedule adherence are sufficient to handle peak volume, but also ensure the quality of the service they deliver. Intermedia’s Contact Center solution will provide your staff with the tools they need to meet—and exceed—your customer interaction objectives. From scheduling and monitoring to quality scoring and coaching, Intermedia offers a suite of built-in tools to evaluate and help improve agent performance:
Built-in Schedule Manager
Integrated Quality Assurance and monitoring tools
Reporting and performance analysis features