With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Intermedia Contact Center's Agent Dashboard provides supervisors with a clear view of frontline user historical call performance through user-friendly data visualization. The dashboard allows supervisors to see individual agent performance data for inbound and outbound call queues, including time spent on calls and after-call work, transferred calls, and number of handled calls.
Data-driven decisions: Supervisors can leverage the Agent Dashboard to reward high performers, identify coaching opportunities, and leverage customer trends to improve their customer experience.
Simple yet powerful analytics: Supervisors can discover insights immediately using the Agent Dashboard's visuals compared to traditional tabular data.
See improvements over time: Supervisors can adjust the historical date range to view frontline user performance based on their desired timeframe.