With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Webchat lets you directly converse with customers on your website to provide faster, convenient access to customer service, capture marketing leads, and increase sales.
Intermedia's webchat tool places better customer experiences at your fingertips by giving your customers another way to contact you while allowing your agents to interact with multiple customers simultaneously to improve employee productivity.
Quickly address customer inquiries, engage prospective customers, and deflect call volume, using a personalized experience to boost sales and create greater accessibility.
No matter what level of sophistication you need for your webchat needs, we've got you covered with features like: