Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications. Choose the Contact Center package that includes the features and functionality that best meets your business goals and needs.
INTERMEDIA CONTACT CENTER
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EXPRESS
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PRO
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ELITE
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OVERVIEW
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EXPRESS
The Contact Center Made Simple:
Cost effective voice-only contact center capabilities, available directly from the Intermedia UniteTM Desktop application.
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ADVANCED
Extend your Contact Center Capabilities:
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.
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ELITE
Optimize your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.
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DESCRIPTION
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EXPRESS
Voice only call queuing, agent reporting, and management.
ONLY sold integrated with Intermedia Unite.
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ADVANCED
Full-featured, omni-channel capable contact center platform.
Sold with or without Intermedia Unite.
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ELITE
Best-in-class, omni-channel contact center platform with custom integrations.
Sold with or without Intermedia Unite.
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MARKET
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EXPRESS
Businesses looking to build a basic, cost-effective, voice-only contact center.
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ADVANCED
Companies who need to optimize interactions and connect with customers via multiple channels.
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ELITE
Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.
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FEATURES
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EXPRESS
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
- Call Recording
- And More!
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ADVANCED
All Contact Center Express functionalities, plus:
- Scheduled, Historical, and Custom Reports
- Customizable IVRs
- Skill-Based, Geo & Rule-based Routing
- Email, Chat, and SMS channels add-ons
- And More!
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ELITE
All Contact Center Pro functionalities, plus:
- Chat, email, and SMS Channel Queues
- Outbound Notification Campaigns (Voice, email & SMS)
- Schedule Manager
- QA Evaluator Templates & Scoring
- Custom CRM Integrations
- Advanced self-service IVR applications
- And More!
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INTEGRATIONS
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EXPRESS
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ADVANCED
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ELITE
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