Wherever, Whenever Customer Engagement

With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.

Contact Center Packages

Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications.

Contact Center
PRO

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Extend your Contact Center
Capabilities:

A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

Contact Center
ELITE

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Optimize your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.

Full-featured, omni-channel capable contact center platform.

Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Best-in-class, omni-channel contact center platform with custom integrations.

Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Companies who need to optimize interactions and connect with customers via multiple channels.

Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.

  • Inbound Voice Queues
  • Supervisor functions including monitor, barge, and whisper
  • Real-Time & Graphical Reports
  • Call Recording
  • Scheduled, Historical, and Custom Reports
  • Customizable IVRs
  • Skill-Based, Geo & Rule-based Routing
  • Email, Chat, and SMS channels add-ons

And More!

All Contact Center Pro functionalities +

  • Chat, email, and SMS Channel Queues
  • Outbound Notification Campaigns (Voice, email & SMS)
  • Schedule Manager
  • QA Evaluator Templates & Scoring
  • Custom CRM Integrations
  • Advanced self-service IVR applications

And More!

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Let's Get Started

or call us 800-379-7729