Wherever, Whenever Customer Engagement

With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.

Contact Center Packages

Intermedia Contact Center is available standalone or can be combined with other Intermedia applications and services for a complete suite of cloud business applications.

Contact Center
PRO

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Extend your Contact Center
Capabilities:
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.

Contact Center
ELITE

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Optimize your Customer Experience:
A complete omni-channel contact center solution with powerful integrations capable of delivering the ultimate customer experience.

Full-featured, omni-channel capable contact center platform.

Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Best-in-class, omni-channel contact center platform with custom integrations.

Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Companies who need to optimize interactions and connect with customers via multiple channels.

Organizations using 2+ channels, with sophisticated inbound/outbound customer interaction flows that require a tailored solution to meet their business needs.
  • Inbound Voice Queues
  • Supervisor functions including monitor, barge, and whisper
  • Real-Time & Graphical Reports
  • Call Recording
  • Scheduled, Historical, and Custom Reports
  • Customizable IVRs
  • Skill-Based, Geo & Rule-based Routing
  • Email, Chat, and SMS channels add-ons

And More!

All Contact Center Pro functionalities +

  • Chat, email, and SMS Channel Queues
  • Outbound Notification Campaigns (Voice, email & SMS)
  • Schedule Manager
  • QA Evaluator Templates & Scoring
  • Custom CRM Integrations
  • Advanced self-service IVR applications
  • 5-Hour Block of Interaction Analytics

And More!

Make It Real with Real Results

Bring It Back to the Bottom Line

25-80%

A 5% Increase In Customer Loyalty Can Increase Profitability 25-80%

68%

Would Pay More to A Company That Provides Great Service

35%

Percent That Would Pay 10% or More If The Service was Great

What Do Missed Calls Cost You?

$

÷
=

Money Lost for
Every Missed Call

$200

Improving Customer Experience Cuts Costs

79%

Customers Who Expect Some Sort of Self-Service option

67%

Prefer Self-Service Over Talking to an Employee

How Much Money Does Self-Service Save You?

$

x
x
=

Money You Could
Save Per Day

$2,520

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Let's Get Started

or call us 800-379-7729