Unite includes an intelligent cloud-based business phone system with an integrated combination of 100+ enterprise-grade UCaaS features along with AI-powered capabilities and industry-leading network call quality and uptime. System management, call insights, and call features are handled from a single web-based portal.
AI Call Recap
AI Call Recap automatically analyzes your recorded calls and delivers a complete post-call package - transcription, sentiment, topic breakdown, and summary.
Audio Transcriptions and Voicemail Management
Receive instant transcriptions of voicemail, video, and customer call recordings. Also manage voicemails with flexibility and ease. Listen to, organize, and share transcribed messages directly from the desktop or mobile app.
Auto Attendant
Configure a custom Auto Attendant to handle incoming calls with menu and routing options. Customize details like name, extension, phone number, and call transfer settings. Auto Attendants efficiently direct calls to the right extension, department, or voicemail, streamlining call management in business phone systems.
Custom Hold Music & Greetings
Upload your desired audio files and record your own greetings that will be played for a caller per designated location when placed on hold or when sending a caller to voicemail.
Direct Inbound Dialing (DID)
Enable direct dialing on a specific line to bypass the auto attendant. A 10-digit phone number is required. Assigned DIDs streamline calls, ensuring efficient routing to the intended recipient.
Call Flip
You can continue an active call with Call Flip on both the Intermedia Unite Desktop and Mobile app as well as other supported IP desk phones.
Conference Bridge
Conference Bridges can be configured in Intermedia Unite in the forms of “Always on” or “Scheduled”. Details such as type, name, extension, phone number, plan, PIN and location can be created as well.
Hunt Groups
Hunt Groups both Basic and Advanced can be customized with Intermedia Unite and routed via Call Forwarding. Agents can log in and out of these groups via the desktop and mobile app.
Softphone (within Unite Desktop App)
Use the desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
Online Faxing
Intermedia WebFax is an online fax service that lets users receive and manage faxes via the web. It supports document sharing and sends faxes directly from Windows PCs. Senders can fax as usual by dialing the WebFax number.
Spam Caller Protection
Spam Caller Protection identifies telemarketers and fraudsters, allowing admins to control how such calls are handled. Options include tagging in Caller ID, sending to voicemail, or blocking. This feature covers all Unite devices, including desktop and mobile apps.
Receptionist View
Receptionists and administrative assistants can now view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.
Toll-Free Numbers (add-on)
Transfer your toll-free numbers to Intermedia or get new ones and share a single pool of minutes across them. Calls are billed in 6-second increments, with an 18-second minimum, maximizing your minute usage.