Wherever, Whenever Communications

Video | Phone | Chat | SMS | Contact Center | Files

Chat and Messaging

Unite provides teams with the tools they need to communicate, collaborate, and get work done using chat and SMS. The best part? Because UCaaS functionality is cloud-based, chat messages sync across desktop and mobile applications—so teams can stay connected, from wherever they work.

AI Assistant

AI Assistant is a productivity tool that leverages Generative AI to simplify information access and automate repetitive tasks. Integrated into the Unite desktop and mobile apps, it enhances business communication and collaboration.

Messaging

Real-time communication with direct, private, and public channels for unlimited conversations, file sharing, and more.

Channels

Teams can organize conversations by topic into public or private channels for sharing files, meetings, and collaboration:

  • Public Channels: Open to anyone in the organization to search and join, ideal for company announcements, product feedback, or casual discussions.
  • Private Channels: Invitation-only spaces for focused discussions relevant to specific group members.

Files

Easily drag and drop files into messages for quick feedback and collaboration. Shared files stay accessible indefinitely and can be revisited anytime through the “Files” tab.

Meet in HD Video

Quickly hop from a chat conversation to a video conference where you can meet face-to-face, share your screen, and collaborate on projects in real-time.

User SMS

Select + to create a new SMS message. An SMS is a text message. An SMS is a text message sent to a mobile message sent to a mobile phone number. Type in the phone number. Type in the 10-digit mobile number or search contacts and select "start conversation".

Company Messaging (add-on)

SMS and MMS communication from a company's main business number or toll-free number (SMS only). Respond to customer messages from anywhere using our business text services through the Unite Mobile and Desktop apps per select license types.

Business SMS

Send and receive unlimited text messages to US, Canada and Puerto Rico to communicate more effectively with customers.

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