What is Intermedia Unite?
Intermedia Unite is a comprehensive unified communications platform designed to meet the business needs of small businesses and enterprises alike. This cloud-based AI-powered platform includes voice (VOIP), video conferencing, chat, SMS, contact center, file management, security, archiving, and more. With Intermedia Unite, enjoy the flexibility and mobility of UCaaS (Unified Communications as a Service), ensuring that your business communications are always streamlined, efficient and accessible wherever you need to get work done.
How does Intermedia Unite work?
Intermedia Unite isn't just a communications platform; it's a robust business communications system that grows with your business needs, providing all the tools necessary for effective and efficient communication. Unite is a cloud-based system that can connect to smart phones, computers, tablets, and even traditional office landlines, essentially, any device with an internet connection. In a practical sense, this means it gives you the flexibility to work anywhere at any time, even if you're not sitting at a desk with a computer and a phone.
The platform's extensive functionality supports seamless video conferencing and call recording features, perfect for maintaining detailed communication records. Tailored to enhance customer support, it offers everything from basic VoIP to advanced communication solutions that can scale with your business.
Who should use Intermedia Unite?
Intermedia Unite's unified communications platform helps businesses of all sizes connect better, from wherever. We strive to eliminate the need for multiple business communication service providers with a seamlessly integrated portfolio of intelligent communication and collaboration solutions, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power for excellence in technical customer support nine times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™.
Does Intermedia Unite offer any integrations?
Intermedia Unite seamlessly integrates with a wide range of business applications to enhance your communication and collaboration capabilities. These include popular CRM systems, productivity tools, and customer support platforms. Whether you need to streamline workflows with Salesforce, manage customer relationships with HubSpot, or enhance team collaboration with Slack, Intermedia Unite has you covered. This flexibility ensures that your communications platform works in harmony with the tools your team relies on daily.
Does Intermedia Unite integrate with Microsoft Teams?
Intermedia Unite enhances Microsoft Teams by providing a powerful, cloud-based communication system within the familiar Teams environment. The integration allows users to access advanced VoIP features, including business texting, call recording, and seamless voice communication, all without leaving the Teams interface. This seamless, embedded integration ensures that your team can collaborate and communicate more effectively, leveraging the full suite of Microsoft Teams tools alongside the robust functionality of Intermedia Unite.
How much file storage is included with Intermedia Unite?
Each Intermedia Unite plan comes with file storage to securely store your files and communications data. The Pro plan includes 50 GB of SecuriSync® storage per user, while the Enterprise plan offers an expanded 200 GB per user. This ample storage ensures that all your critical business documents, call recordings, and collaboration files are safely backed up and easily accessible whenever needed.
What are popular add-ons with Intermedia Unite?
Unite's popular add-ons include Intermedia Archiving (communications data retention and retrieval), Company Messaging (business texting from your company phone number), toll-free service, webfax ("virtual" fax service that allows users to receive and manage faxes via the web or email), and Contact Center (a single omnichannel experience for customer engagement), and more.
Does Unite have a smartphone app?
Yes, users can work from virtually anywhere, at any time, on any PC, Mac, Chromebook, iOS or Android-enabled smart device. Users can switch seamlessly from their desktop to their mobile device, and vice versa, with integrated mobile and desktop apps.
The Intermedia Unite Mobile App can be downloaded at the Google Play Store or the Apple Store.
Is Intermedia Unite HIPAA compliant?
When combined with a business's strong internal security policies and procedures, the Intermedia Unite service (using the recommended settings in our Unite security guide) helps to safeguard Protected Health Information (PHI) by adhering to the required administrative, physical, and technical standards outlined in the HIPAA Security Rule. Intermedia can partner with healthcare organizations to help protect PHI. If businesses are subject to HIPAA's requirements, ask an Intermedia Sales Representative about putting in place a Business Associate Agreement (BAA).