A growing, highly mobile workforce creates a unique set of challenges. Kalvin Lee, Director of IT at Primitive Logic, explains, “With our onsite voice system, unanswered calls were forwarded to voicemail. The trouble was that employees didn’t always have time to call in to check them in a timely manner.” Primitive Logic needed greater control over how calls could be made, forwarded, and received.
With its list of non-negotiables top of mind, the company launched a comprehensive search for a new business voice service. “We cast a wide net, looking at everything from hosted to hybrid to on-site. The number of players in this space was overwhelming—yet surprisingly disappointing,” said Lee.
A new on-premises solution would present system limitations and downtime concerns in the event of a natural disaster. In addition, the company was tired of the headache and extra expense associated with having to call a third party contractor when things weren’t working properly. So on-premises systems were quickly ruled out. A cloud voice solution was the right decision.
There was a big problem, though: managed VoIP services appeared to lack the flexibility that Primitive Logic was looking for.
Finally, they decided to turn to their email provider: Intermedia. “I’ve been at the company for over 12 years, and we have been an Intermedia customer for as long as I can remember. We have grown to trust the relationship and have always felt taken care of,” said Lee.
Would Intermedia be able to help Primitive Logic keep the voice features it wanted while alleviating its concerns?