Trimarchi elaborates on the migration experience. “We couldn’t be more pleased. The migration process went smoothly and quickly. By setting up temporary phone numbers, Intermedia could forward our existing phone numbers to temporary numbers, never losing service. We came in the next morning and our existing phone numbers had been ported. We didn’t have to do a thing. And whenever we have needed help, Intermedia has been right there. The support has been as great as the service.”
“With Intermedia, we pay just one third of what we were paying for with our old phone system,” said Trimarchi. In addition to dollars saved, Systek is also achieves efficiency gains. With Intermedia’s Cloud PBX system, Systek saves roughly 10 hours a week just on phone-related IT issues. “We’re seeing a decent productivity boost among employees now that their voicemails go directly into their email boxes. CallScape works seamlessly,” commented Trimarchi.
“The quality and the support combination from Intermedia has really been excellent. Downtime is a non-issue, but even if it ever was, Intermedia’s expert staff is well-equipped to solve it. In fact, because of the level of support we’ve experienced, we’re reviewing other ways to expand the relationship,” concluded Trimarchi.