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Intermedia — a cloud communications platform with VoIP, contact center, chat, video, business email, and more
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Intermedia Legal

Your one-stop shop for Intermedia-related legal information

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Product Agreements

Below, for the listed Intermedia products, you’ll find Intermedia’s standard legal documentation applicable to those products, including our Master Service Agreement (MSA), product-specific Schedules, Service Level Agreements (SLAs) and more. These important documents contain the core terms and conditions that apply to purchases of our services, including billing and payment terms, termination rights, legal rights and obligations, service level commitments, and required legal disclosures.

Please note: Not all services available in all jurisdictions.


Universal Agreements – All Products
Our Master Service Agreement (MSA), End User License Agreement (EULA), and Data Processing Addendum (DPA) universally apply to all of the products and services listed below.
MSA EULA DPA
Intermedia Unite Logo

Intermedia
Unite®

  • Product Schedule
  • Unite SLA
  • Emergency Calling Notifications
  • Open Source Notice
Intermedia AnyMeeting Logo

Intermedia
AnyMeeting®

  • Product Schedule
  • Open Source Notice
Exchange Email Logo

Exchange
Email®

  • Product Schedule
  • SLA - Shared
Intermedia Contact Center Logo

Intermedia
Contact Centre

  • Product Schedule
  • SLA
  • Open Source Notice
SecuriSync Logo

SecuriSync®

  • Product Schedule
  • Cloud SLA
  • Open Source Notice
Intermedia AppID Logo

Intermedia
AppID®

  • Product Schedule
  • Cloud SLA
  • Open Source Notice
Email Archiving Logo

Email Archiving

  • Product Schedule
Microsoft 365 Logo

Microsoft 365
including Microsoft 365 Apps

  • Product Schedule
Email Encryption Logo

Email Encryption

  • Product Schedule
Microsoft 365 Logo

Backup for
Microsoft 365

  • Product Schedule
Outlook Backup Logo

Outlook Backup

  • Product Schedule
Unite Archiving Logo

Intermedia Archiving

  • Product Schedule
  • Open Source Notice
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Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries.

J.D. Power Certified Assisted Technical Program

Intermedia has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support. J.D. Power 2024 Certified Assistance and Technical Support Program™ recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions for its technology service and support operations. For more information, visit www.jdpower.com/awards.

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