Intermedia Legal

At Intermedia, we’re committed to protecting the privacy of your data and making sure you have visibility regarding where and how it’s used. Your cloud contains extremely valuable and confidential content, including intellectual property, customer data, financial information, and personal data. You need to have confidence in how it’s stored and managed. Intermedia offers a clearly documented Privacy Policy, which governs our treatment and handling of personal data. To read Intermedia’s Privacy Policy, please visit this link.

As a communications provider, Intermedia understands the importance of maintaining the privacy of personal data. We are committed to complying with the laws and regulations applicable to the processing of personal data in all jurisdictions where we do business, and we provide our partners and customers with a Data Processing Addendum (DPA) that regulates the processing of personal data subject to applicable data protection laws, which include, but are not limited to, the European Union’s General Data Protection Regulation (GDPR), the United Kingdom’s Data Protection Act 2018 and United Kingdom GDPR, and California’s privacy protection laws. Our partners and customers can view the DPA in the applicable administrative control panel (e.g., Partner Portal or HostPilot^®) and through the following links below:

• DPA-Direct Customers: Data Processing Addendum
• DPA-Reseller: Data Processing Addendum
• DPA-Distributor: Data Processing Addendum
• DPA-Vendor: Data Processing Addendum

To the extent that a partner, customer, or distributor requires an executed version of the DPA for statutory purposes, the partner, customer, or distributor may submit a request to Intermedia through the Legal section of Intermedia’s administrative control panel.

The personal data we collect will be used and stored in accordance with applicable laws to the extent necessary for the processing purposes as outlined in our Privacy Policy. When a customer deletes their service account, Intermedia will delete the content data stored in Intermedia servers within a reasonable period of time in accordance with our policies.

Intermedia maintains datacenter locations in the Eastern and Western United States, Canada, the United Kingdom, Germany, Australia, and Japan. With respect to user content that is processed through Intermedia’s services, Intermedia generally aims to handle and store such data in the customer’s geographic region, when possible. In instances where a particular service is not able to be serviced through a datacenter in a customer’s geographic region, Intermedia strives to handle and store the customer’s user content in the datacenter closest to the customer’s location (e.g., the country in which the customer registered its account with Intermedia). Business and financial information related to Intermedia accounts, such as billing, order history and account contacts, is processed and stored in the United States.

Intermedia has implemented and maintains a comprehensive written information security program that complies with applicable data protection laws, including appropriate technical and organizational measures to help ensure a level of security appropriate to the risk. To learn more about how Intermedia protects its customers’ data, you can review our Security Guides for details about specific services.

• Unite Security Guide

Intermedia uses certain third-party sub processors to support the operation and delivery of Intermedia’s services and the conduct of its business activities. Any such sub processors will be permitted to process personal data only to facilitate and support the operation and delivery of Intermedia’s services, and they are prohibited from using personal data for any other purpose. Partners and customers can access the Sub-Processor List, and also subscribe to receive email notifications of changes by Intermedia, in their applicable administrative control panel.

Countries around the world impose strict legal and regulatory requirements on the handling of medical and other personal health information (PHI) by healthcare providers. Intermedia’s robust set of security features and settings helps enable customers in the healthcare industry comply with those stringent requirements. In the United States, Intermedia offers a Business Associate Agreement (BAA) upon request and has designed its services to help support businesses in their efforts to comply with the administrative, physical, and technical standards required by the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Any Data Deletion Requests, Subject Access Requests or other similar requests made in accordance with applicable privacy law should be submitted via email to [email protected].