Intermedia Goes Above and Beyond to Successfully Migrate Longevity onto its Cloud PBX System

"Intermedia has the best customer service I have ever experienced."

Background

Longevity provides its customers with peace of mind through early detection medical screenings. Longevity helps to save lives by preventing individuals from unnecessarily suffering from heart attacks, stroke or cancer, as these diseases are treated most effectively when detected early. Like many businesses, Longevity’s livelihood is based on effective customer communications.

Longevity

Company Profile:
Longevity is a provider of early detection ultrasound screenings

Industry: Medical

Headquarters: Culver City, CA

Intermedia's customer since: 2016

Challenge

Longevity knew it was spending way too much money on its standard analog phone services, while still not getting the features it wanted. The company’s Vice President, Lonny Weiss, decided it was time to find a more cost-effective phone system, but he found the prospect of switching phone providers a bit intimidating. Would the reliability and quality of service still be there with cloud voice? What if something went wrong with the migration and customers couldn’t communicate with them?

When researching providers, Weiss saw Intermedia’s Cloud PBX was being offered by Costco– what he deemed to be a big credibility stamp. If Costco viewed Intermedia as a trusted partner, the quality had to be there, right?

Solution

Right. “Intermedia went above and beyond even prior to our migration process,” shares Weiss. During the discovery phase, Intermedia determined that Longevity would need some additional wiring work completed. “Intermedia swiftly contacted someone on its Partner Team, who located a partner in my local area and we got everything fixed up.” During the porting process, Weiss ran into issues obtaining the correct documentation. Weiss alerted Intermedia of the situation and his representative stayed in contact with him every step of the way.

“The thing that sets Intermedia apart from the rest is its attention to detail. Intermedia has the best customer service I have ever experienced! From my account rep, to onboarding and technical support, the entire team is so easy to work with and very knowledgeable. They anticipated problems before they even occurred. I have been consistently impressed with how well Intermedia’s departments communicate with each other,” shares Weiss.

I’d recommend Intermedia to any business looking to save money and increase productivity.

Lonny Weiss,
Vice President, Longevity

Products They Use

Results

With Intermedia’s Cloud PBX, Longevity receives greater levels of functionality at a greatly reduced cost of more than 44 percent. Favorite features include:

  • Call transfer: “Being able to transfer calls to outside employees in a seamless manner that makes the employee appear as though they are in the office has been a real benefit. That way, we’re always available to our customers. It gives us a professional edge.”
  • Reporting: “With everything being digital, we have easy access to a digital paper trail of overall call history and volume data.”
  • Mobile phone call routing: “When we recently had a power outage, the system automatically routed calls to our cellphones and we didn’t miss a thing.”
  • CallScape : “Being able to see who is calling from our computers is such a nice feature.”

“The migration process from our previous service provider to Intermedia was incredibly easy. The decrease in cost and the increase in quality made this one of the best business decisions I have made. I’d recommend Intermedia to any business looking to save money and increase productivity,” Weiss concludes.

Similar Case Studies

Back to all Case Studies

Request a Call Back

Speak with one of our experts about your cloud needs

Request a call back
or

Start your Worry-Free Experience now