Solution
Right. “Intermedia went above and beyond even prior to our migration process,” shares Weiss. During the discovery phase, Intermedia determined that Longevity would need some additional wiring work completed. “Intermedia swiftly contacted someone on its Partner Team, who located a partner in my local area and we got everything fixed up.” During the porting process, Weiss ran into issues obtaining the correct documentation. Weiss alerted Intermedia of the situation and his representative stayed in contact with him every step of the way.
“The thing that sets Intermedia apart from the rest is its attention to detail. Intermedia has the best customer service I have ever experienced! From my account rep, to onboarding and technical support, the entire team is so easy to work with and very knowledgeable. They anticipated problems before they even occurred. I have been consistently impressed with how well Intermedia’s departments communicate with each other,” shares Weiss.