“We chose Intermedia Unite® because it seemed like something simple we could do ourselves,” Ochs explained “The other companies we were looking at wanted us to wait for their time frame to come in and help us install things, and wanted a lot more for what Intermedia was offering. But we all felt comfortable enough to do it ourselves since it is basically plug and play with Unite, and we were able to set it up quickly on our schedule.”
The transition to Unite – Intermedia’s flagship unified communications solution – in July 2018 took a matter of days, not weeks, including number porting. Each office seamlessly ported on a specified day “and our phones never stopped ringing,” Ochs said.
“The onboarding process was really good,” she noted. “We could set up calls with Intermedia reps during times that worked with my schedule, and if we had any questions in between calls I could get answers instantly.”
Call quality has been excellent – “even better than our old regular phone lines” – and both employees and patients are delighted with the new system.
Although Ochs knows that the Intermedia Unite is an all-in-one integrated communications solution with much more than just a business phone system – including video conferencing, team chat, file sync and share, and more – she said her co-workers plan to ease slowly into utilizing its additional features.
“We mostly just use the phone service right now, but we know there are a lot of other things we haven’t even started to use yet,” Ochs commented. “We’ll start trying more features now that we’ve got the phones all set.”