The global contact center as a service market is projected to grow to $33B by 2024 at a GAGR of 25%1 as business realize
traditional on-premises contact center systems are expensive to scale, maintain, and administer, and no longer address the
demands of a more dispersed and mobile workforce. A reliable Internet connection and workstation is all that is required to get
a contact center up and running no matter where the agent, manager, or knowledge worker is located. And unlike traditional
on-premises contact center systems, Intermedia Contact Center can be deployed in days, not months.
Intermedia Contact Center, like all Intermedia solutions, is the ideal option for MSPs who want
to resell contact center services under their own brand, generate up to 5 times more tol-line revenue, own their customer relationships, and drive significant
value in their business. And as always, Intermedia supports you with all of the Contact Center sales, training, marketing,
onboarding, and billing/taxation support you need to win more…and make more.
Backed by 99.999% uptimee SLAs and J.D. Power certified support, and managed through one, intuitive point of control,
Intermedia’s two contact center packages include: