Application Support Engineer

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About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About The Role:

As the newest member of our Application Support team, you will be responsible for creating a bridge between our Customer Support and Product Development teams.  The Application Support Engineer reviews support cases escalated by Customer Support to Development, collects additional information, and escalates it further to a specific Development team.  This role has a wide scope of duties applied across every product that Intermedia offers and our Application Support Engineers can quickly grow their technical expertise, and become an essential source of knowledge both for Support and Development. The responsibilities include. Another area of responsibility resides in helping to drive the engineering roadmap towards reliability and stability tasks, or even implement some of the solutions on their own.

What you will be doing:

  • Review systems and application logs and determine temporary workarounds to allow the Engineering team to work on a permanent solutions
  • Create automation and alerting for faster issue mitigation
  • Analyzing system problems and recommending solutions
  • Communicating with product, engineering and various stakeholders
  • Configuring and customizing system configuration
  • Help to drive the engineering roadmap towards reliability and stability tasks, and offer solutions or implement some of the solutions on your own
  • Setting up, adjusting and analyzing monitoring and logging facilities
  • Reacting to system alerts

What you will bring to the role:

  • Bachelor’s Degree in a related field and a minimum of two (2) years’ related experience
  • Excellent verbal and written communication skills
  • Experience with scripting (PowerShell, bash, Python) or object-oriented (C#, Java, Python) languages
  • Basic SQL knowledge
  • Basic OS (Windows and/or Linux) and network protocol knowledge
  • Experience with any relational database system
  • Strong attention to detail
  • Ability to work across team and very close with Engineering Teams



Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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