Analytics platform transforms calling and meeting data into insightful visualizations, enabling administrators and partners to continually optimize system performance
MOUNTAIN VIEW, Calif., March 4, 2019 -- Intermedia, a leading cloud communications and collaboration provider, today announced the launch of Intermedia Unite Envision, a new analytics platform that helps administrators and partners to visualize, in real-time, the performance of the Intermedia Unite® unified communications and collaboration system. Intermedia Unite integrates a full-featured business phone with web and video conferencing, team chat, file sharing and backup, and much more - with desktop and mobile apps that allow for anytime access from virtually any device. With a 99.999% uptime SLA and J.D. Power-certified 24/7 support, Unite has quickly grown to be a top choice for those SMBs looking for a highly reliable, secure, and attractively priced communications solution.
Unite Envision is included for free with Intermedia Unite. The first applications to launch on the Unite Envision analytics platform include a QoS Dashboard and a Partner Dashboard. The QoS Dashboard aggregates Intermedia Unite phone call and video meeting quality metrics into easy-to-understand, actionable insights that identify issues or trends which may cause less-than-ideal voice or video performance. The Partner Dashboard provides partners with a convenient, single screen view into all of their customers’ performance data with the ability to create customizable alerts and notifications. Unlike other UCaaS providers, Intermedia delivers this level of actionable analytics in a completely turn-key solution.
“Intermedia prides itself on delivering superior experiences for its customers and partners,” said Mark Sher, VP - UC Product and Marketing at Intermedia. “Businesses should not have to focus on their IT. They should be able to focus on operating and growing their business. Unite Envision was developed to help ensure that is exactly what happens.”
A further commitment to “Making UCaaS Easy for Partners”
Channel partners are the primary conduit to small and medium-sized businesses (SMBs), and Intermedia is committed to making sure that partners are able to meet the needs of their customers with the products and support that create lasting relationships. Intermedia Unite Envision is a platform that not only helps partners continue to provide excellent customer support, but makes it easier for them to provide that support:
- A single, intuitive, dashboard. With one login, partners can view all customer performance data to uncover trends or drill down to see specific data around a particular customer or groups of customers. All metrics are presented via easy-to-manipulate, intuitive charts.
- Get to the root cause of performance issues. Partners can examine individual calls to see what specific quality issue (such as jitter, latency, or packet loss) affected a call, and where the problem originated.
- Active versus reactive. Partners can easily set up thresholds for call quality and possible outages and then create custom notifications so they are instantly alerted when issues (as defined by them) arise.
Sher added, “With Intermedia Unite Envision we are just getting started. We will continue to enhance Unite Envision and its sister platforms to help our partners and customers receive the most reliable, dependable, and efficient communications experience possible.”
“I value working with Intermedia as they have become a true extended partner in helping Fisher's Technology build a best in class HPBX Program. When we put our name behind a solution, we expect it to perform at a very high standard that our clients have come to expect from our company,” said Michael Rudolph, Director of Programs at Fisher’s Technology, an Intermedia partner and beta tester of Unite Envision. “Intermedia Unite is one such product, opening a whole new world for our business by allowing us to deliver a truly reliable, feature-rich business phone and communications system; enabling our customers to communicate how they want, where they want, and on a device of their choosing. With the introduction of Unite Envision, we now have real-time insight into how Intermedia Unite is performing across our entire customer network in one, easy-to-understand and actionable view. Unite Envision's customizable notifications and alerts can inform us of any potential issues before they occur, keeping our customers connected, while further minimizing our service calls."
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 120,000 business customers and 6,600 active partners rely on Intermedia for greater reliability and productivity. Intermedia’s broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA). Solutions include Intermedia Unite - the all-in-one cloud communications and collaboration platform that combines a full-featured phone system with web and video conferencing, team chat, file sharing and backup, and much more, with the desktop and mobile apps that allow for anytime access from virtually any device - as well as business email, identity and access management, security, and archiving.
Intermedia’s 360° approach to partner success makes it easy for channel partners to sell, set up, manage, and support the cloud while achieving strong margins and creating attractive new revenue streams through both branded and private label programs.
Intermedia is the only business cloud application provider to have been certified by J.D. Power for its superior 24/7 technical support three years in a row – 2016, 2017, and 2018. For more information, visit our website, or connect with us on LinkedIn, Twitter, or Facebook.
LEWIS for Intermedia
Intermedia Unite and Intermedia Unite Envision are either registered trademarks or trademarks of Intermedia.net, Inc. in the United States and/or other countries.
J.D. Power 2018 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com