Contact Center Moving to the Cloud
The Ins and Outs of Cloud-Based Call Center Phone Systems
Find out how a cloud-based call center can help you provide the best possible customer service with advanced features that also save you time and money.
November 30, 2023
6 mins to read
Compliance Contact Center Moving to the Cloud Reliability Security Support Unified Communications
10 Reasons You Need a Cloud Call Center
Learn why a cloud call center from Intermedia provides your customer support and sales teams with a convenient platform that helps you drive revenue.
October 30, 2023
5 mins to read
The Evolution of Cloud-Based Call Center Technology
Training time, customer complaints, and technological challenges can make managing your call center a burden. However, adopting the right cloud-based call center technology solutions can […]
April 12, 2023
6 mins to read
The 10 Essential Call Center Phone Systems Features
The strength of your customer service depends on having the top call center phone systems features. Discover 10 of the components your call center must have.
April 5, 2023
5 mins to read
7 Call Center Solutions for Small Business Success
Excellent customer service is key to business success, and call center solutions for small business operations can help. Discover seven must-have features.
March 9, 2023
5 mins to read
The Ins and Outs of IVR Voice Recognition
IVR voice recognition software helps you deliver a seamless experience to your customers. Discover how easy it is to bring IVR to your contact center today.
October 5, 2023
6 mins to read
Key Benefits of Selling Cloud-Based Business Phone Systems: Unlocking New Opportunities for MSPs and VARs
Embracing cloud-based business phone systems, powered by VoIP technology and integrated with additional features like video conferencing, chat, and contact center solutions, offers immense benefits for MSPs and VARs.
May 31, 2023
4 mins to read
The Pro Buyer’s Guide to the Best IVR Platform
An IVR platform can simplify things for businesses using a contact center by automating monotonous tasks and data collection. Discover other features here.
March 2, 2023
5 mins to read
Agent Workforce Optimization: The Step-By-Step Guide
Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
October 17, 2022
5 mins to read
How CCaaS Takes Customer Service to the Next Level
CCaaS and customer service go hand-in-hand. Find out how a modern contact center solution enables better customer service.
September 12, 2022
5 mins to read
Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers
The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award. Intermedia Unite, available on both Android and iOS platforms, is our flagship UCaaS product and combines a full-featured business phone with video conferencing, chat, contact center, file management, and more. In addition to again being named an Editors’ Choice, PCMag’s reviewers gave Unite a rating of 4.5/5 stars – placing it at the top of all UCaaS solutions.
March 10, 2021
4 mins to read
Intermedia Debuts Easy-IVR: An Intuitive, Simple Way to Optimize Customer Interactions
Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.
November 18, 2020
4 mins to read