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Search Results for: contact center

143 results found

View post: How to Support Customers Virtually
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How to Support Customers Virtually

Posted on April 1, 2020

In a changing world that’s forever transformed how we work, you may be worried about how you’ll continue to provide support without a physical contact center. The good news is that technology and contact center software offer you the ability to support customers virtually. For an inside scoop on how to successfully support customers virtually, we’ve gathered some tips from our own customer support leads.

View post: Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business
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Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business

Posted on September 7, 2022

You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.

View post: The Giant List of Customer Service Techniques for 2022
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The Giant List of Customer Service Techniques for 2022

Posted on August 30, 2022

In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.

View post: 7 Skills You Need to Be a Great Customer Service Agent
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7 Skills You Need to Be a Great Customer Service Agent

Posted on August 29, 2022

Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.

View post: 5 Essential Collaboration Apps All Businesses Should Be Using
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5 Essential Collaboration Apps All Businesses Should Be Using

Posted on August 15, 2022

With the right collaboration apps, your teams can stay connected and productive from anywhere. Find out what collaboration tools to consider.

View post: 4 Clever Ways to Reduce Costs with Unified Communications
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4 Clever Ways to Reduce Costs with Unified Communications

Posted on August 8, 2022

The cost of unified communications is well worth it because, with UC, you won’t just gain benefits, you’ll also be able to save money. Learn how.

View post: 5 Top VoIP Apps Compared
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5 Top VoIP Apps Compared

Posted on July 26, 2022

If your business wants to benefit from cloud telephony, you’ll need a VoIP app. Let’s look at the best VoIP apps available.

View post: How to Deliver an Omnichannel Customer Experience
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How to Deliver an Omnichannel Customer Experience

Posted on July 18, 2022

Giving your target audience an omnichannel customer experience is a must for sales growth. Find out what you need to deliver great CX across channels.

View post: Here’s Why Every CMO Needs to Be a Customer Champion First
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Here’s Why Every CMO Needs to Be a Customer Champion First

Posted on July 12, 2022

Being a customer champion is an important role of the CMO. When CMOs are customer-centric, there are many benefits to businesses.

View post: San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity
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San Jose Earthquakes Leverage Intermedia Products to Stay Connected, Engage Fans, and Boost Productivity

Posted on July 8, 2022

“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff  still raves about to this day.”