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Search Results for: contact center

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View post: 99.999% Uptime vs. 99.9% Uptime: The Difference Two Extra “Nines” Make
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99.999% Uptime vs. 99.9% Uptime: The Difference Two Extra “Nines” Make

Posted on January 28, 2019

There’s a big difference between 99.999% cloud uptime and 99.9% uptime. Find out why five nines are so important when comparing cloud service providers.

View post: Intermedia Wins 2 Coveted 2018 Stevie Awards

Intermedia Wins 2 Coveted 2018 Stevie Awards

Posted on February 28, 2018

Intermedia secured Silver status for both Customer Service Department of the Year and Sales Distinction of the Year.

View post: J.D. Power recognizes Intermedia for support excellence two years running

J.D. Power recognizes Intermedia for support excellence two years running

Posted on November 16, 2017

Intermedia has again been recognized under the J.D. Power Certified Assisted Technical Support Program for the “exceptional level of support”.

View post: J.D. Power certifies Intermedia for excellence in Assisted Technical Support
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J.D. Power certifies Intermedia for excellence in Assisted Technical Support

Posted on November 16, 2016

J.D. Power Certifies Intermedia for excellence in Assisted Technical Support, a first among cloud application providers I’m so excited to announce that Intermedia has achieved […]

View post: 7 Digital Transformation Challenges Leaders Need to Overcome

7 Digital Transformation Challenges Leaders Need to Overcome

Posted on April 19, 2022

Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]

View post: What the Future of Remote Work Looks Like

What the Future of Remote Work Looks Like

Posted on March 29, 2022

While there’s no crystal ball to foretell what the future of remote work will look like, some trends will guide the way. Before 2020, remote work gained acceptance and was something that […]

View post: UCaaS 101: Simplifying Unified Communications as a Service

UCaaS 101: Simplifying Unified Communications as a Service

Posted on March 1, 2022

Unified Communications as a Service (UCaaS) goes far beyond being a useful cloud-based tool. It’s driving significant changes in the way people work. But, it can be overwhelming if you’re new to the technology. We’ve unpacked the details in this guide: what it is, how it works, and how to empower your teams with it. It’s UCaaS 101 – the simplified information every business should have.

View post: What Equipment Is Needed for VoIP?

What Equipment Is Needed for VoIP?

Posted on February 23, 2022

Is your business switching from an analog phone system to VoIP (Voice over Internet Protocol)? IP-based phones offer compelling advantages, making them a good fit for most businesses today. […]

View post: Want to Improve Customer Experience? Boost Employee Collaboration

Want to Improve Customer Experience? Boost Employee Collaboration

Posted on June 28, 2021

Customers today expect efficient, fast service. They want streamlined solutions to their problems and total flexibility when it comes to communication channels. This means your employees […]

View post: VoIP Installation: It’s Easy with the Right Partner

VoIP Installation: It’s Easy with the Right Partner

Posted on May 11, 2021

Making the switch to VoIP for business communications can lead to several advantages. However, you’ll want to know what to expect. What does the VoIP installation process look like? How long will it take to get set up, and what type of disruption will your employees and customers face?