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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

View post: New Backup Service for Microsoft 365 protects vulnerable data
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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

View post: 6 Best VoIP Service Providers to Consider in 2022

6 Best VoIP Service Providers to Consider in 2022

Posted on March 21, 2022

One of the most prominent changes happening in business communications is the switch from traditional PBX phone systems that rely on public phone networks to VoIP services. VoIP, or voice […]

View post: The Complete Guide to Contact Center Disaster Recovery

The Complete Guide to Contact Center Disaster Recovery

Posted on March 15, 2022

Disaster recovery is something you must plan for, but hope never happens. What’s critical in developing a strategy is to have as little disruption as possible. And one of the most […]

View post: The Future of Customer Communication: 4 Channels and Approaches

The Future of Customer Communication: 4 Channels and Approaches

Posted on March 14, 2022

The way your business interacts with customers defines the customer experience (CX). From promotional messaging to customer support and bill and payment notifications, every customer […]

View post: Hybrid Work Models and How to Support Them

Hybrid Work Models and How to Support Them

Posted on March 9, 2022

Remote work exploded during the pandemic. With employers forced to adopt a work-from-home model to protect employees from COVID-19, businesses across the board adopted technology to facilitate remote work and discovered how productive and efficient working from wherever can be.

View post: Email Security and Preventing Hacks: What to Know in 2022

Email Security and Preventing Hacks: What to Know in 2022

Posted on March 8, 2022

Email is a foundational communication tool for every business. Unfortunately, it’s often the source of cyberattacks. Ensuring your organization’s email security is ready for the new […]

View post: Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Posted on March 8, 2022

Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]

View post: 3 Ways an Outbound Contact Center Can Boost Sales

3 Ways an Outbound Contact Center Can Boost Sales

Posted on March 7, 2022

Traditionally, contact centers are viewed as a customer service solution. Agents receive inbound calls, address problems, answer questions, and use the call experience to create a positive […]

View post: What Is Contact Center as a Service (CCaaS)?

What Is Contact Center as a Service (CCaaS)?

Posted on March 3, 2022

Contact centers are a direct link between customers and businesses. The importance of this segment of your business is substantial. Most companies are prioritizing customer experience, […]

View post: How to Implement a Video Conferencing Solution That Works for You

How to Implement a Video Conferencing Solution That Works for You

Posted on March 1, 2022

A few years ago, companies thought very little about video conferencing. It was nice to have and used by some progressive companies with remote workers. Now, it’s one of the most valuable […]

View post: UCaaS 101: Simplifying Unified Communications as a Service

UCaaS 101: Simplifying Unified Communications as a Service

Posted on March 1, 2022

Unified Communications as a Service (UCaaS) goes far beyond being a useful cloud-based tool. It’s driving significant changes in the way people work. But, it can be overwhelming if you’re new to the technology. We’ve unpacked the details in this guide: what it is, how it works, and how to empower your teams with it. It’s UCaaS 101 – the simplified information every business should have.