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Intermedia's suite of cloud business applications integrates the essential IT tools that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider and integrated into one control panel.

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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

Phone Systems and Business Continuity – Will Your Communications Survive?

Posted on January 28, 2021

Up-to-date phone systems and business continuity go hand in hand. While phone systems may seem like a communication tool of the past, they’re still an essential part of business growth. With 65 percent of customers preferring to contact a business via a phone call, your business shouldn’t phase out this form of communication just yet.

Enable Better Collaboration with Reliable Videoconferencing

Posted on January 25, 2021

Collaborating in a virtual environment shouldn’t be hard or require technical aptitude. In a word, it should be simple. After all, technology should help you work smarter, not harder. In the last year, how we work has changed dramatically, but collaboration remains a pillar of any successful team. Collaboration and videoconferencing make a perfect pair.

Capitalize on a Growing Customer Demand as a UCaaS Reseller

Posted on January 21, 2021

Communication is an absolute must for any business. Customers prioritize brands that understand their need for open communication and accessibility. It used to be enough to have an email address that customers could use to send in their questions and concerns. However, brands are learning that the concept of “timely responses” doesn’t hold the same meaning as it used to.

Worried About Data Breaches? Encrypt Emails

Posted on January 20, 2021

Email continues to be the dominant form of business communication, yet many companies still send unencrypted emails. Nearly two-thirds of organizations that fall victim to a data breach hadn’t encrypted their data. When messages are relayed in clear text, hackers can intercept the information and steal or corrupt the data. Fortunately, there is a solution that allows employees to send and receive customer information, financial data, sensitive business files, and any other information you don’t want falling into the wrong hands. If you want to avoid data breaches, encrypt emails.

Unified Communications Is Reshaping the New Workforce

Posted on January 18, 2021

With unified communications (UC), remote teams can stay connected from anywhere. UC technology puts all business communication tools in one place, streamlining work communication and collaboration. In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted tools has been UC, and specifically, UC as a service.

Exchange Email Environment Top Tips for Security

Posted on January 14, 2021

Exchange email is an essential tool for any business. By leveraging the cloud, organizations no longer have to house email servers on-premises, lowering costs and improving accessibility. While many Exchange environments offer the same features and functionality, they don’t all have the same security.

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Contact Center Software Enables an Omnichannel Strategy

Posted on January 13, 2021

Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.

How Video Conferencing Tools Increase Productivity

Posted on January 11, 2021

In 2020, many companies let their employees work from home for the first time. Others increased remote work or switched to a fully WFH model for at least part of the pandemic. There’s no question this has been a year to test everyone’s resilience. One silver lining of this era of disruption is that businesses have been forced to try new tools – and in the process, they’ve uncovered the immense potential today’s technology offers. The biggest game-changer on many organization’s pandemic survival stack: video conferencing software.

Small Business VoIP Services Drive Better Reliability and Decrease Costs

Posted on January 6, 2021

Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) may benefit but not at a big price. If you’re wondering about small business VoIP services, we’re sharing with you why making the switch can give you a significant advantage.

Ensure Efficient Contact Center Interactions with Customizable Call Flows

Posted on January 5, 2021

Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.