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3 Ways an Outbound Contact Center Can Boost Sales
Traditionally, contact centers are viewed as a customer service solution. Agents receive inbound calls, address problems, answer questions, and use the call experience to create a positive […]
March 7, 2022
5 mins to read
What Is Contact Center as a Service (CCaaS)?
Contact centers are a direct link between customers and businesses. The importance of this segment of your business is substantial. Most companies are prioritizing customer experience, […]
March 3, 2022
5 mins to read
4 Customer Pain Points Every Business Needs to Address
Even the most loved brands in the world still have to address customer pain points. Those that are customer-centric and consider the customer retain customers and build stronger trust. Every […]
February 17, 2022
5 mins to read
5 Secrets of Building a Customer-Centric Organization
Companies that master putting the customer first can find sustainable, long-term success. However, it’s not as easy as just thinking the customer’s always right. Rather, it requires a […]
February 15, 2022
5 mins to read
The 1-2-3 Guide to Retaining Contact Center Employees
Low call center employee retention is a major problem for companies of all sizes. Historically, call center turnover rates have ranged from 30 to 45 percent. These numbers are still about […]
February 15, 2022
5 mins to read
How a Contact Center Helps Improve Customer Experience
Above all else, the customer experience is king. You certainly need a great product or service. Still, customers will make decisions based on experiences if all other things are equal. As a […]
February 10, 2022
5 mins to read
6 Reasons Why Your Business Should Offer Live Chat Support
How customers contact businesses for support is changing. Many want easier ways to interact when they have questions or need help. Live chat support in contact centers is becoming a leading […]
January 26, 2022
5 mins to read
The Pros and Cons of Using a Cloud-Based Contact Center Solution
Delivering a positive customer experience is a priority for every company. That means you need the right people, processes, and technology. At the center of helping you run such an operation […]
January 10, 2022
5 mins to read
Is Contact Center Software a Good Option for Small Businesses?
Contact center software for small business can be a great investment. When SMBs deploy CCaaS (Contact Center Software as a Service), they reap many benefits. It can drive productivity, […]
October 27, 2021
5 mins to read
Are You Developing Contact Center Leaders?
Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]
October 18, 2021
6 mins to read
Measuring and Understanding First Call Resolution Stats
Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]
October 6, 2021
6 mins to read
What CMOs Can Learn About Customer Experience from Contact Center Software
In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]
October 4, 2021
5 mins to read