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Contact Center

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View post: Improve Customer Satisfaction and Agent Performance with Intermedia’s AI-Powered Evaluator Tool
Contact Center, The Cloud, Usage tips

Improve Customer Satisfaction and Agent Performance with Intermedia’s AI-Powered Evaluator Tool

Posted on December 7, 2022

Without exceptional customer service, your company will lose customers. It’s estimated that 90 percent of Americans use customer service as a factor in deciding whether or not to do […]
View post: What Employee Engagement Looks Like in Contact Centers in 2022
Contact Center

What Employee Engagement Looks Like in Contact Centers in 2022

Posted on November 24, 2022

Contact center employees who are engaged are usually more productive and satisfied. Find out what employee engagement in contact centers looks like in 2022.
View post: Reporting Systems for Contact Centers in the Age of Remote Work
Contact Center

Reporting Systems for Contact Centers in the Age of Remote Work

Posted on November 14, 2022

Effective contact center reporting is key to ensuring a good customer experience. Learn what a reporting system for remote teams should have.
View post: Agent Workforce Optimization: The Step-By-Step Guide
Cloud best practices, Contact Center, Usage tips

Agent Workforce Optimization: The Step-By-Step Guide

Posted on October 17, 2022

Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
View post: How Contact Centers Can Emerge Unscathed from the Great Resignation
Cloud best practices, Contact Center, Intermedia Unite, The Business Cloud, The Cloud

How Contact Centers Can Emerge Unscathed from the Great Resignation

Posted on September 26, 2022

Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
View post: What Is a Cloud Contact Center and What Can It Do for You?
Contact Center, The Business Cloud, The Cloud

What Is a Cloud Contact Center and What Can It Do for You?

Posted on September 19, 2022

Organizations of all sizes are using a cloud contact center because of the benefits it offers. Find out how it can empower your customer-facing teams.
View post: How CCaaS Takes Customer Service to the Next Level
Cloud best practices, Contact Center, The Business Cloud, The Cloud

How CCaaS Takes Customer Service to the Next Level

Posted on September 12, 2022

CCaaS and customer service go hand-in-hand. Find out how a modern contact center solution enables better customer service.
View post: Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business
Contact Center, Features

Interaction Analytics: Uncover, Analyze, and Act on Insights to Propel Your Business

Posted on September 7, 2022

You can uncover, analyze, and act on meaningful insights with Interaction Analytics from Intermedia. Find out about this exciting new option.
View post: The Giant List of Customer Service Techniques for 2022
Cloud best practices, Contact Center, Intermedia news

The Giant List of Customer Service Techniques for 2022

Posted on August 30, 2022

In 2022, people want to trust the brands they buy from. Learn about the customer service techniques your company can use to drive success this year.
View post: 7 Skills You Need to Be a Great Customer Service Agent
Cloud best practices, Contact Center, Intermedia news

7 Skills You Need to Be a Great Customer Service Agent

Posted on August 29, 2022

Customer service agent skills provide a foundation for employees to ensure the best possible experiences. Learn what skills are most in demand.
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