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View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
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International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: What Is Contact Center as a Service (CCaaS)?

What Is Contact Center as a Service (CCaaS)?

Posted on March 3, 2022

Contact centers are a direct link between customers and businesses. The importance of this segment of your business is substantial. Most companies are prioritizing customer experience, […]

View post: 4 Customer Pain Points Every Business Needs to Address

4 Customer Pain Points Every Business Needs to Address

Posted on February 17, 2022

Even the most loved brands in the world still have to address customer pain points. Those that are customer-centric and consider the customer retain customers and build stronger trust. Every […]

View post: 5 Secrets of Building a Customer-Centric Organization

5 Secrets of Building a Customer-Centric Organization

Posted on February 15, 2022

Companies that master putting the customer first can find sustainable, long-term success. However, it’s not as easy as just thinking the customer’s always right. Rather, it requires a […]

View post: The 1-2-3 Guide to Retaining Contact Center Employees

The 1-2-3 Guide to Retaining Contact Center Employees

Posted on February 15, 2022

Low call center employee retention is a major problem for companies of all sizes. Historically, call center turnover rates have ranged from 30 to 45 percent. These numbers are still about […]

View post: How a Contact Center Helps Improve Customer Experience

How a Contact Center Helps Improve Customer Experience

Posted on February 10, 2022

Above all else, the customer experience is king. You certainly need a great product or service. Still, customers will make decisions based on experiences if all other things are equal. As a […]

View post: 6 Reasons Why Your Business Should Offer Live Chat Support

6 Reasons Why Your Business Should Offer Live Chat Support

Posted on January 26, 2022

How customers contact businesses for support is changing. Many want easier ways to interact when they have questions or need help. Live chat support in contact centers is becoming a leading […]

View post: The Pros and Cons of Using a Cloud-Based Contact Center Solution

The Pros and Cons of Using a Cloud-Based Contact Center Solution

Posted on January 10, 2022

Delivering a positive customer experience is a priority for every company. That means you need the right people, processes, and technology. At the center of helping you run such an operation […]

View post: Is Contact Center Software a Good Option for Small Businesses?

Is Contact Center Software a Good Option for Small Businesses?

Posted on October 27, 2021

Contact center software for small business can be a great investment. When SMBs deploy CCaaS (Contact Center Software as a Service), they reap many benefits. It can drive productivity, […]

View post: Are You Developing Contact Center Leaders?

Are You Developing Contact Center Leaders?

Posted on October 18, 2021

Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]

View post: Measuring and Understanding First Call Resolution Stats

Measuring and Understanding First Call Resolution Stats

Posted on October 6, 2021

Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]