Agent Workforce Optimization: The Step-By-Step Guide
Posted on October 17, 2022
Get tips and strategies on agent workforce optimization. Technology helps agents be productive and efficient in your contact center.
Millions of workers quit their jobs during the Great Resignation. But contact centers don’t need to face the brunt of this movement – find out why.
“The Unite platform is an incredible tool to keep the management team and all Quakes employees aligned in their workstreams and communications. It has a great user interface that the staff still raves about to this day.”
Better communications tools can unlock your business’s potential. Find out how you can use UCaaS and CCaaS to enhance CX, boost flexibility, and more.
Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.