With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”
Serving our UCaaS (Unified Communications as a Service) partners is core to our culture and values. When we partner with providers, it’s not transactional. Our philosophy is to support our […]
In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]
Pearson-Kelly Technology has always been a customer-first organization. The solutions they provide to other businesses are vital and essential to their success. The company started in 2004 as an office equipment dealer, seeking to support small businesses with print solutions. The family-owned business, led by father-daughter duo Mike Kelly, CEO, and Chelsey Bode, President, believes in partnerships with its clients built on respect, honesty, and communication.
Email is a critical channel for communication for any business. In highly regulated industries, the security requirements for email differ depending on the information it contains. That means you need a secure email exchange to meet compliance. But how do you know if your email solution is really secure and compliant?
During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.
How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.
Webinars have been an important marketing and engagement tool for years. During the pandemic, the use of virtual events skyrocketed. Between February and March of 2020 alone, the number of B2B brands in the United States using live webinars increased by 36 percent. Whether your company is new to hosting virtual events or not, you should familiarize yourself with the latest webinar trends. This space is more active than ever – take a look at what other brands are doing to help inspire your company’s webinar strategy.
Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.
