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The Ultimate Guide to Small Business Phone Systems

Posted on March 1, 2021

Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.

5 Ways to Optimize Remote Worker and Employee Productivity

Posted on February 25, 2021

Remote working is not the future but the new normal. Before the Covid-19 outbreak, 50% of the country’s population already worked online. Now with things taking on a new curve, this percentage is even higher. In a perfect world, this paradigm shift would be much-welcomed. But the truth is very few businesses were ready.

Work from Wherever Is the Next Evolution in Business

Posted on February 24, 2021

As the business world shifts due to the pandemic, there’s an evolution happening around how we work. Work from wherever is shaking up the fundamentals of how employers and employees view work. So, what does this mean for the future? Will work from wherever outlive the pandemic era?

Email Archiving Features Your Business Needs in the Digital Age

Posted on February 23, 2021

In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.

Is Your Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on February 22, 2021

Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.

Work from Wherever Better with Intermedia

Posted on February 18, 2021

Once the pandemic hit and the world went into lockdown, businesses had to quickly rethink the entire idea of work. It was a moment of triage and trying to find tools to empower a remote workforce. Companies began to urgently prepare to shift to a remote workforce, looking for sometimes short-term solutions that allowed employees to work anywhere. Now, businesses are adopting new work models and focusing on the ability to work from wherever better.

What’s the Framework for Virtual Leadership?

Posted on February 17, 2021

Long before the pandemic, remote work was gaining in adoption. From global billion-dollar companies to startups, the shift to telecommuting has long been a smart business choice. It saves money, widens your talent pool, and often yields greater productivity. However, virtual leadership feels new because it probably wasn’t a priority until remote work became more than an option. Now, it’s a necessity. That’s led me to think, what’s the framework for virtual leadership?

What Are the Advantages of Cloud Storage?

Posted on February 16, 2021

Companies from all industries are increasingly relying on the cloud to store data. Others are moving their entire software infrastructure to benefit from the advantages of cloud storage in a big way. A recent IDG survey involving more than 550 IT professionals revealed that the majority (59 percent) of organizations are planning on being mostly or all in the cloud within a year. Only 38 percent were at this point midway through 2020.

Why Is Cloud Communications Important?

Posted on February 15, 2021

Successful businesses, big and small, understand the power and opportunity of the cloud. More companies are migrating their applications and data to the cloud for greater security, scalability, and ease. Cloud communications is one more set of tools that delivers benefits to users. Its importance is growing with the shift to remote work during the pandemic.

How to Set Up Boundaries When Working from Anywhere

Posted on February 11, 2021

Technology has enabled today’s workforce to accomplish business tasks in the office, from home, or on the go. Teams can truly work from anywhere – with a wide variety of devices. Tablets, laptops, and even smartphones provide power and portability unmatched in the past.

Work from Home Burnout – Surviving the New Normal

Posted on February 10, 2021

Even before the COVID virus invaded our world and totally changed the way many companies do business, organizations of all sizes and industries were changing the way they conduct their operations.

Video Conferencing: The Complete Guide

Posted on February 9, 2021

In 2020, businesses and individual users downloaded video conferencing apps in record numbers – in March alone, there were 62 million downloads. Video conferencing replaced in-person meetings during the pandemic, and it will continue to serve as a vital tool in the new normal. Has your organization adopted a platform that lives up to expectations for security, functionality, and usability? Use this guide to video conferencing to decide what features and benefits you want from your technology.

How Cloud Communications Creates a Competitive Advantage

Posted on February 8, 2021

Cloud communications are foundational to any modern business. They enable streamlined and integrated communication and collaboration and offer a host of benefits.. One that you probably haven’t considered is a competitive advantage. Let’s explore why this technology can give you an edge.

Cloud-Based Contact Center Software Enables Canada’s Largest Independent Mortgage Company to Better Serve Customers

Posted on February 4, 2021

Introducing the Intermedia Business Innovators series – where Intermedia honors business leaders who are improving customer care, employee engagement, and business operations through innovative thinking and decisive action. Hear the stories from the business innovators first-hand.

The Newest Webinar Platform Features

Posted on February 3, 2021

Webinars started as a way for companies to save money. Instead of flying their valuable resources around the world for seminars or conferences, the information could travel to the experts to apprise them of the latest tools and technologies.

What Is SIP Trunking?

Posted on February 2, 2021

Internet-based phone systems hold a huge advantage over traditional phones. They enable businesses to save money, scale faster, and they help to streamline communications. One of the most popular modern phone solutions for business is SIP trunking (sessions initiation protocol).

How to Implement Video Conferencing Right Now

Posted on February 1, 2021

Video conferencing platforms have become a necessity for modern workers in 2020. With remote work and distributed teams, getting together looks a little different. However, many organizations are unsure of how to implement video conferencing. They think it will be too complicated and costly. Or, they have concerns that employees won’t adopt it. Those are all common arguments against video conferencing. Luckily, they aren’t true.

Phone Systems and Business Continuity – Will Your Communications Survive?

Posted on January 28, 2021

Up-to-date phone systems and business continuity go hand in hand. While phone systems may seem like a communication tool of the past, they’re still an essential part of business growth. With 65 percent of customers preferring to contact a business via a phone call, your business shouldn’t phase out this form of communication just yet.

On-Premises Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?

Posted on January 27, 2021

Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.
To make the most suitable choice for your business, you’ll need to consider whether the phone system facilitates staff flexibility and what features are required to achieve consistent performance.

What Is Cloud Storage and How Does It Work?

Posted on January 26, 2021

Cloud storage offers huge advantages for businesses today. Not only is it more cost-effective to rely on cloud servers, but your organization also gains mobile access to data. This translates to increased flexibility and greater resilience – something every business is looking for more of in 2021. But, what is cloud storage, how does it work, and is it truly a smart option for your company?

Enable Better Collaboration with Reliable Videoconferencing

Posted on January 25, 2021

Collaborating in a virtual environment shouldn’t be hard or require technical aptitude. In a word, it should be simple. After all, technology should help you work smarter, not harder. In the last year, how we work has changed dramatically, but collaboration remains a pillar of any successful team. Collaboration and videoconferencing make a perfect pair.

Capitalize on a Growing Customer Demand as a UCaaS Reseller

Posted on January 21, 2021

Communication is an absolute must for any business. Customers prioritize brands that understand their need for open communication and accessibility. It used to be enough to have an email address that customers could use to send in their questions and concerns. However, brands are learning that the concept of “timely responses” doesn’t hold the same meaning as it used to.

Worried About Data Breaches? Encrypt Emails

Posted on January 20, 2021

Email continues to be the dominant form of business communication, yet many companies still send unencrypted emails. Nearly two-thirds of organizations that fall victim to a data breach hadn’t encrypted their data. When messages are relayed in clear text, hackers can intercept the information and steal or corrupt the data. Fortunately, there is a solution that allows employees to send and receive customer information, financial data, sensitive business files, and any other information you don’t want falling into the wrong hands. If you want to avoid data breaches, encrypt emails.


Work from Wherever? What Will the New Normal Look Like in 2021

Posted on January 19, 2021

2021 is weeks away, and with it comes the hope of normalcy. As we’ve all learned, normal was a relative term, so now, we’re all saying the new normal. In the new year, there are many possibilities about what the workplace will look like, or if there will even be traditional workplaces anymore.