Making the change to remote work?
We're happy to help you stay connected

Learn more
View post: International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center
, , ,

International Transportation Company Keeps Communication and Collaboration Moving with Intermedia Unite, Email, and Contact Center

Posted on June 24, 2022

Since the employees who were critical to making the decisions were often spread around the country, be it in an office or out in the field, H&M needed the communications tools that allowed all the modes of communication to happen wherever the employee might be located. Once Mr. Witham discovered the all-in-one communications and collaboration platform Intermedia Unite, he was sold.

View post: What Is Email Security, and Why Should You Care?

What Is Email Security, and Why Should You Care?

Posted on May 31, 2022

Email is one of the most often used communication channels in business. It’s a fundamental part of modern communications. Email is also a medium that’s “always-on,” and people have […]

View post: How to Build a Profitable Inbound Contact Center

How to Build a Profitable Inbound Contact Center

Posted on May 30, 2022

With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice […]

View post: 8 Contact Center Technologies You Should Know About

8 Contact Center Technologies You Should Know About

Posted on May 24, 2022

Contact centers are the heart of your customer experience strategy. They are the first line to address customer queries, resolve problems, and build trust. In the modern world, customers […]

View post: 3 Factors to Consider When Choosing a Cloud Solutions Provider

3 Factors to Consider When Choosing a Cloud Solutions Provider

Posted on May 23, 2022

Ready to move to the cloud? Or has your current provider not lived up to expectations? Cloud solutions offer businesses many benefits. With cloud adoption, you’ll enjoy more robust security and better accessibility of your data.

View post: The How and Why of Conducting Virtual Meetings

The How and Why of Conducting Virtual Meetings

Posted on May 17, 2022

Even with the pandemic mostly in the rearview, the world of work will never be the same. Most businesses have formally adopted a hybrid structure where employees work in the office and […]

View post: Unified Communications Explained – Everything You Need to Know to Get Started

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on May 16, 2022

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.

View post: 8 Top UCaaS Features That Boost Productivity

8 Top UCaaS Features That Boost Productivity

Posted on May 10, 2022

Everybody wants to work smarter, not harder. In the age of hybrid work models and labor challenges, your employees need technology tools that make communication and collaboration easy and […]

View post: 3 Lessons Learned About Remote Work In 2020

3 Lessons Learned About Remote Work In 2020

Posted on May 9, 2022

One of the most impactful shifts of the pandemic was the widespread adoption of remote work. More people than ever started working from home, which taught us all a lot about what’s […]

View post: 9 Tips for Working at Home Effectively

9 Tips for Working at Home Effectively

Posted on May 3, 2022

It’s been over two years since the world of work had its most significant disruption in decades. While working at home wasn’t unheard of prior to 2020, now it’s the norm for many. The […]

View post: The Ultimate Guide to VoIP Options for Small Business

The Ultimate Guide to VoIP Options for Small Business

Posted on May 2, 2022

Thanks to a reduced need for equipment, maintenance, and IT staff, small to mid-sized businesses are expected to adopt VoIP phone solutions at an accelerated growth rate of over 15 percent […]

View post: How to Optimize the Customer Journey Touch by Touch

How to Optimize the Customer Journey Touch by Touch

Posted on April 26, 2022

For companies to thrive and grow, they must prioritize customer experiences. That includes many different touchpoints and interactions, especially with omnichannel options. As customers […]

View post: The Ins and Outs of White Label IT Support Services

The Ins and Outs of White Label IT Support Services

Posted on April 25, 2022

Whether you’re selling a private label or white label platform, your own products, or both, white label IT support services can help your company grow. Relying on a third-party provider […]

View post: Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small
, , ,

Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small

Posted on April 19, 2022

Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.

View post: 7 Digital Transformation Challenges Leaders Need to Overcome

7 Digital Transformation Challenges Leaders Need to Overcome

Posted on April 19, 2022

Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]

View post: Contact Center vs. Call Center: Which One Do You Need?

Contact Center vs. Call Center: Which One Do You Need?

Posted on April 18, 2022

The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]

View post: Your Contact Center Should Be Cloud-Based

Your Contact Center Should Be Cloud-Based

Posted on April 12, 2022

The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]

View post: 5 Ways the Cloud Enables Business Communication

5 Ways the Cloud Enables Business Communication

Posted on April 11, 2022

Now that the cloud has become a mainstay in the business world, we’re starting to see the true impact of cloud business communications. Most companies use the cloud — 91 percent use the […]

View post: CCaaS for Small Business: Utopia or Reality?

CCaaS for Small Business: Utopia or Reality?

Posted on April 5, 2022

Small businesses are often fast adopters of technology. Still, they often think they’re “too small” to need something that they see as enterprise-specific. That can be the case with […]

View post: The Quick and Easy Guide to Hosted UCaaS

The Quick and Easy Guide to Hosted UCaaS

Posted on April 4, 2022

There’s a reason the market for UCaaS is predicted to have double-digit growth through 2028. Hosted UCaaS – unified communications hosted in the cloud – became a pivotal tool for […]

View post: What the Future of Remote Work Looks Like

What the Future of Remote Work Looks Like

Posted on March 29, 2022

While there’s no crystal ball to foretell what the future of remote work will look like, some trends will guide the way. Before 2020, remote work gained acceptance and was something that […]

View post: Switch to Cloud-Based Phone Systems and Reap These Benefits

Switch to Cloud-Based Phone Systems and Reap These Benefits

Posted on March 28, 2022

Switch to Cloud-Based Phone Systems and Reap These Benefits Easily accessible communication is crucial to every company. In the age of hybrid workforce models, your employees may work from […]

View post: 6 Best VoIP Service Providers to Consider in 2022

6 Best VoIP Service Providers to Consider in 2022

Posted on March 21, 2022

One of the most prominent changes happening in business communications is the switch from traditional PBX phone systems that rely on public phone networks to VoIP services. VoIP, or voice […]

View post: The Complete Guide to Contact Center Disaster Recovery

The Complete Guide to Contact Center Disaster Recovery

Posted on March 15, 2022

Disaster recovery is something you must plan for, but hope never happens. What’s critical in developing a strategy is to have as little disruption as possible. And one of the most […]