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Capitalize on a Growing Customer Demand as a UCaaS Reseller

Posted on January 21, 2021

Communication is an absolute must for any business. Customers prioritize brands that understand their need for open communication and accessibility. It used to be enough to have an email address that customers could use to send in their questions and concerns. However, brands are learning that the concept of "timely responses" doesn't hold the same meaning as it used to.

Worried About Data Breaches? Encrypt Emails

Posted on January 20, 2021

Email continues to be the dominant form of business communication, yet many companies still send unencrypted emails. Nearly two-thirds of organizations that fall victim to a data breach hadn’t encrypted their data. When messages are relayed in clear text, hackers can intercept the information and steal or corrupt the data. Fortunately, there is a solution that allows employees to send and receive customer information, financial data, sensitive business files, and any other information you don’t want falling into the wrong hands. If you want to avoid data breaches, encrypt emails.

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Work from Anywhere? What Will the New Normal Look Like in 2021

Posted on January 19, 2021

2021 is weeks away, and with it comes the hope of normalcy. As we’ve all learned, normal was a relative term, so now, we’re all saying the new normal. In the new year, there are many possibilities about what the workplace will look like, or if there will even be traditional workplaces anymore.

Unified Communications Is Reshaping the New Workforce

Posted on January 18, 2021

With unified communications (UC), remote teams can stay connected from anywhere. UC technology puts all business communication tools in one place, streamlining work communication and collaboration. In 2020, organizations turned to technology to help them function while employees worked from home in larger numbers than ever. One of the most widely adopted tools has been UC, and specifically, UC as a service.

Exchange Email Environment Top Tips for Security

Posted on January 14, 2021

Exchange email is an essential tool for any business. By leveraging the cloud, organizations no longer have to house email servers on-premises, lowering costs and improving accessibility. While many Exchange environments offer the same features and functionality, they don’t all have the same security.

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Contact Center Software Enables an Omnichannel Strategy

Posted on January 13, 2021

Companies that execute a flawless omnichannel strategy are able to give customers what they want – consistent, personalized experiences. People don’t want to repeat themselves every time they talk to a representative, and they want fast resolutions to issues via their channel of choice.

How Video Conferencing Tools Increase Productivity

Posted on January 11, 2021

In 2020, many companies let their employees work from home for the first time. Others increased remote work or switched to a fully WFH model for at least part of the pandemic. There’s no question this has been a year to test everyone’s resilience. One silver lining of this era of disruption is that businesses have been forced to try new tools – and in the process, they’ve uncovered the immense potential today’s technology offers. The biggest game-changer on many organization’s pandemic survival stack: video conferencing software.

5 Reasons to Start Using Cloud Communications Today

Posted on January 7, 2021

Cloud communications adoption was already on the rise even before 2020. The year-over-year market growth rate for Unified Communications as a Service (UCaaS) from 2018 to 2019 was 17.7 percent, with global revenue reaching $10.4 billion in Q4. Today, as the business world adjusts to the new normal, cloud-based phone systems are playing an even more vital role in business communications. They’re making it possible for teams to stay connected, encouraging productivity, flexibility, and mobility in an era when business agility is more important than ever. If your organization is still relying on a legacy phone system, consider switching to cloud-based technology and taking advantage of the opportunities it offers. Here are five compelling reasons to start using cloud communications right away.

Small Business VoIP Services Drive Better Reliability and Decrease Costs

Posted on January 6, 2021

Small business owners shouldn’t have small demands when it comes to their communication platforms. You deserve features that are efficient and effective. VoIP (voice over IP) may benefit but not at a big price. If you’re wondering about small business VoIP services, we’re sharing with you why making the switch can give you a significant advantage.

Ensure Efficient Contact Center Interactions with Customizable Call Flows

Posted on January 5, 2021

Every organization wants its contact center to be as efficient and effective as possible. Serving the needs of your customers shouldn’t be complicated or too technical to improve. With the right Contact Center as a Service (CCaaS) software, you can implement customizable call flows. With this technological feature, you can see dramatic improvements in your contact center operations.

UCaaS Solutions for Small Business: Everything You Need to Know

Posted on January 4, 2021

Unified Communications as a Service can unlock a lot of doors for small businesses. Flexible, mobile, and easy to implement, this is one solution that has become even more useful in 2020 for companies forced to work remotely. UCaaS solutions for small business offer a way for teams to communicate, collaborate, and to stay productive from anywhere.

Why Your Company Needs an Ergonomic Audit Today

Posted on January 4, 2021

With so many people working from home offices in 2020 for the first time, businesses have to re-think worker safety. If employees don’t have what they need to work effectively, the company faces increased risks. A lot of businesses focus on protecting against cyber-threats when addressing WFH security but equally important is worker health and safety. If you haven’t already, now’s the time to conduct an ergonomic audit to minimize exposure to workers’ compensation risk and to enable your teams to thrive while working from anywhere.

Guidance for Customer Engagement in a Virtual Environment

Posted on December 29, 2020

Customer engagement is one of the most important objectives of any business. Those connections ensure customers stay loyal. But what does customer engagement look like in a post-COVID world? Here are some tips for customer engagement in a virtual environment.

Intermedia Debuts Easy-IVR: An Intuitive, Simple Way to Optimize Customer Interactions

Posted on November 18, 2020

Interactive Voice Response (IVR) systems are critical to every contact center. Anyone that’s ever called customer support knows the drill. They can be very helpful tools for customers, providing quick answers to questions or getting them to the right agent. On the backend, they are extremely valuable to contact center operations for routing and enabling self-service.

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Is Your Organization Properly Equipped to Enable Work Collaboration?

Posted on November 2, 2020

Asking successful CEOs what got them to the top, they’ll probably admit that it was always a group effort. While strategy, direction, and leadership can guide an enterprise to global success, it usually depends on a team of dedicated professionals that work to make that vision a reality.

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On-Premise Phone Systems vs. Cloud Phone Systems: Which is Best Suited for Your Business?

Posted on October 30, 2020

Host on-premise or on the cloud? This is a common consideration for many business owners and communication managers looking to upgrade their enterprise’s phone system in this digital era.

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What are You Doing to Keep Employees Engaged and Productive in a Virtual Environment?

Posted on October 29, 2020

An engaged employee is also a productive and motivated employee. We’ve known this since the term became another buzzword and listicles began popping up around the web, espousing all the benefits available from developing an employee engagement program for your company. While this still holds, the methodology and strategy will require a revision to ensure you can keep employee engagement levels similar to pre-pandemic levels.

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Create a Complete Communications Solution for Your Business that’s Fully Integrated

Posted on October 28, 2020

About 275.66 million Americans own smartphones – this is more than a 78 percent increase over the last decade. With this increased access to smartphones, customers want to communicate with your business through their preferred channels. This calls for a complete communications solution.

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Unified Communications for Small Business: 6 Features to Seek Out

Posted on October 23, 2020

Unified communications for small business platforms provide employees with a portfolio of tools. Find out which features you should seek out.

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6 Realistic Time Management Tips for Remote Workers

Posted on October 23, 2020

Effective time management is a significant challenge for most remote workers. But it doesn’t have to be. Discussed herein are realistic time management tips that’ll turn you into a telecommuting pro within no time.

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Stranded Oil Leverages Intermedia’s Communications and Collaboration Tools to Help Deploy a “Pajama Work Model,” and Save $100K Annually Along the Way

Posted on October 22, 2020

With all workers moving to remote, Mr. Osburn said the transition was rather easy. “I didn’t have to do much as the IT manager. Everything we’ve built with infrastructure and the Intermedia platform was ready to go. Really, it was just another day at the office,” he commented.

Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers

Posted on October 15, 2020

The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award.

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Integrated Unified Communications: Why It’s a Smart, Cost-Effective Move

Posted on October 9, 2020

Effective communication is a key driver for business productivity across all industries. Today’s business environment makes unified communications nearly an operational necessity.

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FBI warns about new attacks targeting new hires and remote workers

Posted on October 5, 2020

Intermedia discourages our employees and new hires from posting announcements on social media that could make them a target, and we suggest you do the same and make them aware of this potential threat.