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View post: 8 Top UCaaS Features That Boost Productivity

8 Top UCaaS Features That Boost Productivity

Posted on May 10, 2022

Everybody wants to work smarter, not harder. In the age of hybrid work models and labor challenges, your employees need technology tools that make communication and collaboration easy and […]

View post: 3 Lessons Learned About Remote Work In 2020

3 Lessons Learned About Remote Work In 2020

Posted on May 9, 2022

One of the most impactful shifts of the pandemic was the widespread adoption of remote work. More people than ever started working from home, which taught us all a lot about what’s […]

View post: 9 Tips for Working at Home Effectively

9 Tips for Working at Home Effectively

Posted on May 3, 2022

It’s been over two years since the world of work had its most significant disruption in decades. While working at home wasn’t unheard of prior to 2020, now it’s the norm for many. The […]

View post: The Ultimate Guide to VoIP Options for Small Business

The Ultimate Guide to VoIP Options for Small Business

Posted on May 2, 2022

Thanks to a reduced need for equipment, maintenance, and IT staff, small to mid-sized businesses are expected to adopt VoIP phone solutions at an accelerated growth rate of over 15 percent […]

View post: How to Optimize the Customer Journey Touch by Touch

How to Optimize the Customer Journey Touch by Touch

Posted on April 26, 2022

For companies to thrive and grow, they must prioritize customer experiences. That includes many different touchpoints and interactions, especially with omnichannel options. As customers […]

View post: The Ins and Outs of White Label IT Support Services

The Ins and Outs of White Label IT Support Services

Posted on April 25, 2022

Whether you’re selling a private label or white label platform, your own products, or both, white label IT support services can help your company grow. Relying on a third-party provider […]

View post: Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small

Interface Technologies Northwest Chooses Intermedia Cloud Communications Solutions to Support Clients Big and Small

Posted on April 19, 2022

Interface Technologies Northwest (ITN) is a Seattle-based telecommunications company founded in 2001, serving organizations throughout western Washington. It’s a veteran-owned business that provides structured cabling, wireless solutions, and unified communications. They have a wide footprint of customers and specialize in the aerospace, construction, and legal industries.

View post: 7 Digital Transformation Challenges Leaders Need to Overcome

7 Digital Transformation Challenges Leaders Need to Overcome

Posted on April 19, 2022

Change is hard in any capacity. Digital transformation is typically one of the biggest changes any organization will face. With it comes a variety of challenges for leadership and employees. […]

View post: Contact Center vs. Call Center: Which One Do You Need?

Contact Center vs. Call Center: Which One Do You Need?

Posted on April 18, 2022

The call center has served as the hub of customer service for decades. With the advent of toll-free 1-800 numbers and technologies like private branch exchange (PBX) and interactive voice […]

View post: Your Contact Center Should Be Cloud-Based

Your Contact Center Should Be Cloud-Based

Posted on April 12, 2022

The question of migrating to the cloud for communication applications is no longer one with much doubt. With hybrid workforces becoming the norm and the desire to integrate communication […]

View post: 5 Ways the Cloud Enables Business Communication

5 Ways the Cloud Enables Business Communication

Posted on April 11, 2022

Now that the cloud has become a mainstay in the business world, we’re starting to see the true impact of cloud business communications. Most companies use the cloud — 91 percent use the […]

View post: CCaaS for Small Business: Utopia or Reality?

CCaaS for Small Business: Utopia or Reality?

Posted on April 5, 2022

Small businesses are often fast adopters of technology. Still, they often think they’re “too small” to need something that they see as enterprise-specific. That can be the case with […]

View post: The Quick and Easy Guide to Hosted UCaaS

The Quick and Easy Guide to Hosted UCaaS

Posted on April 4, 2022

There’s a reason the market for UCaaS is predicted to have double-digit growth through 2028. Hosted UCaaS – unified communications hosted in the cloud – became a pivotal tool for […]

View post: What the Future of Remote Work Looks Like

What the Future of Remote Work Looks Like

Posted on March 29, 2022

While there’s no crystal ball to foretell what the future of remote work will look like, some trends will guide the way. Before 2020, remote work gained acceptance and was something that […]

View post: Switch to Cloud-Based Phone Systems and Reap These Benefits

Switch to Cloud-Based Phone Systems and Reap These Benefits

Posted on March 28, 2022

Switch to Cloud-Based Phone Systems and Reap These Benefits Easily accessible communication is crucial to every company. In the age of hybrid workforce models, your employees may work from […]

View post: 6 Best VoIP Service Providers to Consider in 2022

6 Best VoIP Service Providers to Consider in 2022

Posted on March 21, 2022

One of the most prominent changes happening in business communications is the switch from traditional PBX phone systems that rely on public phone networks to VoIP services. VoIP, or voice […]

View post: The Complete Guide to Contact Center Disaster Recovery

The Complete Guide to Contact Center Disaster Recovery

Posted on March 15, 2022

Disaster recovery is something you must plan for, but hope never happens. What’s critical in developing a strategy is to have as little disruption as possible. And one of the most […]

View post: The Future of Customer Communication: 4 Channels and Approaches

The Future of Customer Communication: 4 Channels and Approaches

Posted on March 14, 2022

The way your business interacts with customers defines the customer experience (CX). From promotional messaging to customer support and bill and payment notifications, every customer […]

View post: Hybrid Work Models and How to Support Them

Hybrid Work Models and How to Support Them

Posted on March 9, 2022

Remote work exploded during the pandemic. With employers forced to adopt a work-from-home model to protect employees from COVID-19, businesses across the board adopted technology to facilitate remote work and discovered how productive and efficient working from wherever can be.

View post: Email Security and Preventing Hacks: What to Know in 2022

Email Security and Preventing Hacks: What to Know in 2022

Posted on March 8, 2022

Email is a foundational communication tool for every business. Unfortunately, it’s often the source of cyberattacks. Ensuring your organization’s email security is ready for the new […]

View post: Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Posted on March 8, 2022

Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]

View post: 3 Ways an Outbound Contact Center Can Boost Sales

3 Ways an Outbound Contact Center Can Boost Sales

Posted on March 7, 2022

Traditionally, contact centers are viewed as a customer service solution. Agents receive inbound calls, address problems, answer questions, and use the call experience to create a positive […]

View post: Work from Wherever Is the Next Evolution in Business

Work from Wherever Is the Next Evolution in Business

Posted on March 7, 2022

As the business world shifts due to the pandemic, there’s an evolution happening around how we work. Work from wherever is shaking up the fundamentals of how employers and employees view work. So, what does this mean for the future? Will work from wherever outlive the pandemic era?

View post: 5 Tips for First-Time Cloud Users

5 Tips for First-Time Cloud Users

Posted on March 4, 2022

Cloud adoption is soaring for businesses. The acceleration of this trend is partly due to the pandemic. However, it was already in motion before the coronavirus crisis hit as 94 percent of enterprises use some type of cloud service. Companies realize the many benefits of using the cloud, but new adopters likely have questions and concerns. To support first-time cloud users, we’ve developed these vital tips to ensure an easy migration.