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Voice and Unified Communications

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on August 3, 2021

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.

Voice and Unified Communications

Implementing UCaaS: Expectations vs. Reality

Posted on July 27, 2021

Technology is only valuable when your users adopt it. What causes bottlenecks in adoption? Many factors influence it, but a lack of or a poor onboarding process is a leading cause. […]
The Business Cloud

Essential Features to Look for in a Cloud Communications Platform

Posted on July 22, 2021

Enabling communication between your employees and with customers is critical for any company’s success. The key to streamlining it and promoting flexibility and mobility is to use a cloud […]
Case studies, Intermedia news, The Cloud

Successful Managed Print Services Provider ImageNet Consulting Builds to Its Future by Adding Intermedia UCaaS to Its Product Portfolio

Posted on July 21, 2021

For a business to stay in business for years, let alone decades, the foresight and willingness to evolve is usually central to its story.  Those in the technology industry often reinvent themselves many times over to serve new and emerging needs. ImageNet Consulting is one of those organizations that has seen itself evolve over the years, and success has always seemed to follow. 
The Business Cloud

Hybrid Work Models and How to Support Them

Posted on July 20, 2021

Remote work exploded during the pandemic. With employers forced to adopt a work-from-home model to protect employees from COVID-19, businesses across the board adopted technology to facilitate remote work and discovered how productive and efficient working from wherever can be.

The Cloud

Seven 2021 Customer Experience Trends to Have on Your Radar

Posted on July 15, 2021

Every company strives to deliver exceptional customer experiences. However, customer expectations changed a lot in the last year and are constantly evolving. To meet customers where they […]
Security and Compliance

Security Checklists for Employees: Awareness Can Save You from a Breach

Posted on July 14, 2021

Your company might use iron-clad network protection and implement encryption across the board. However, your data and systems are still at risk of a cyberattack if you aren’t focusing on […]
The Cloud

6 Surprising Benefits of Cloud Communications for Manufacturers

Posted on July 8, 2021

In manufacturing, every step toward greater efficiency boosts competitiveness. This is why the adoption of cloud communications has become a critical turning point for the industry. Enabling […]
Cloud Server

Important Cloud Phone Features and What They Do

Posted on July 8, 2021

Your phone system is one of the most critical tools for your business. It enables communication, and with the right cloud-based platform, its features can boost efficiency and productivity. […]
Contact Center

9 Onboarding Tips for Contact Center Agents

Posted on July 6, 2021

A strong onboarding program is essential for any business. It sets up employees for success and can support retention. This is especially true for contact center agents. Whether onboarding […]
Voice: Individual Services

Protect Your Employees Against Vishing

Posted on July 6, 2021

Cybercriminals are always looking for new ways to scam users. Attacks continue to be more sophisticated and common. Organizations must remain vigilant and understand all the different […]
Intermedia Email Protection, Security

Intermedia Raises the Bar for Email Security with AI Guardian

Posted on July 1, 2021

With cyberattacks up 700% last year1, having the right email protection in place is crucial to protecting your business against increasingly more sophisticated BEC attempts.
The Business Cloud

How to Prepare for a Virtual Interview

Posted on July 1, 2021

With today’s technology, the virtual interview experience can be remarkably similar to in-person interviewing. It’s still engaging. And, with high-quality web conferencing software, the […]
Case studies, Partner Program

ATS Communications Relies on Strong Partnership and High-Quality Solution to Deliver Next-Gen UCaaS to Customers

Posted on June 29, 2021

With 45 years in business communications and IT support, ATS Communications has earned a reputation as one of the premier tech solution partners in California, with a large base of customers in California and throughout the U.S. Although communications technology may change and advance, ATS has continued to evolve with these trends to ensure their customers have the highest quality and most reliable voice and collaboration platforms available.
Voice and Unified Communications

Want to Improve Customer Experience? Boost Employee Collaboration

Posted on June 28, 2021

Customers today expect efficient, fast service. They want streamlined solutions to their problems and total flexibility when it comes to communication channels. This means your employees […]
Voice and Unified Communications

The Business Case for UCaaS

Posted on June 17, 2021

Every organization wants to provide effective communication and collaboration tools to its employees. Often, companies use a mix of different tools that don’t always integrate or create […]
Case studies, Intermedia Unite

Animal Hospital and Pet Resort Sets New Standards with Customer Experience Using Intermedia Unite.

Posted on June 16, 2021

People love their pets and pet-lovers know that their dog or cat is a genuine member of the family. When pet-owners choose a care provider for their much-loved family members, trust is a key imperative for the provider they select. Dr. Brittany Simpson and her husband Andrew Simpson, owners of the Page Point Animal Hospital & Pet Resort, knew this full well and they designed their business to deliver a positive experience for both pets and their owners. I had the pleasure of speaking with the Simpsons, along with Elsa, their four-legged brand ambassador.
Mobility

Should Your Business Offer Flexible Work Arrangements Permanently?

Posted on June 16, 2021

When social distancing measures were put in place because of the pandemic, remote work skyrocketed. Many people started working from home for the first time. During this period, both […]
Voice and Unified Communications

Why Cloud Phone Systems Are the Future

Posted on June 8, 2021

The modernization and digitization of communications accelerated in the last year. As companies had to shift to a remote workforce, they found that critical tools and platforms needed to be […]
Email Archiving

Ransomware and Malware Threats: The State of Cybersecurity

Posted on June 3, 2021

Cybersecurity is a growing concern for organizations all over the world. A single attack can lead to thousands or even millions in losses, and cybercriminals continue to come up with more […]
Security and Compliance

Ransomware and Malware Threats: The State of Cybersecurity

Posted on June 1, 2021

Cybersecurity is a growing concern for organizations all over the world. A single attack can lead to thousands or even millions in losses, and cybercriminals continue to come up with more […]
Voice: Cloud PBX

Is the Cloud Really Safe?

Posted on May 27, 2021

For businesses weighing the pros and cons of migrating applications and data to the cloud, there are often questions about using the cloud. One of the most critical is how the cloud stacks […]
The Business Cloud

5 Cloud Communication Myths Debunked

Posted on May 25, 2021

Cloud-based communication and collaboration tools such as video conferencing software, file sharing, and UCaaS (unified communications as a service) empower teams to stay connected and […]
Voice and Unified Communications

What Equipment Is Needed for VoIP?

Posted on May 19, 2021

Is your business switching from an analog phone system to VoIP (Voice over Internet Protocol)? IP-based phones offer compelling advantages, making them a good fit for most businesses today. […]
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About Intermedia

Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control and is backed by a 99.999% uptime service level agreement (SLA) and J.D. Power-certified 24/7 support. Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.