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View post: The Importance of Owning Your Customer Relationships

The Importance of Owning Your Customer Relationships

Posted on November 23, 2021

Channel partners provide SMBs with a single, reliable, and comprehensive source to meet their complex IT needs. In the United States, an estimated 70% of more than $500 billion in IT spending by U.S. companies flows through or is influenced by the approximately 160,000 solution providers in the country’s IT channel ecosystem, according to a 2020 study by CompTIA.

View post: Why Healthcare Needs UCaaS Solutions for Better Collaboration
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Why Healthcare Needs UCaaS Solutions for Better Collaboration

Posted on November 17, 2021

UCaaS (Unified Communication as a Service) powers communications and collaboration for many industries. Its features drive significant benefits for teams, and healthcare can reap them, too. […]

View post: How to Boost Work-from-Home Productivity for Newly Remote Teams

How to Boost Work-from-Home Productivity for Newly Remote Teams

Posted on November 15, 2021

For the most part, people tend to be more productive when working from home. A Stanford, Chicago Booth, and Mexico Autonomous Institute of Technology survey conducted from March 2020 to […]

View post: How to Modernize Your On-Premises Phone System

How to Modernize Your On-Premises Phone System

Posted on November 10, 2021

Phone systems are a vital piece of technology that every business needs. Communication is central to a company’s operations, customer service, and more. However, not every phone system […]

View post: Why the Cloud Is at the Center of Digital Transformation

Why the Cloud Is at the Center of Digital Transformation

Posted on November 8, 2021

Cloud computing adds an extra-dimensional layer to digital transformation, taking it from the adoption of digital technology to a full-fledged rebuilding of processes, tools, and experiences […]

View post: Top Email Security Risks Businesses Face in 2021

Top Email Security Risks Businesses Face in 2021

Posted on November 3, 2021

Risk is, unfortunately, part of every company’s technology ecosystem. Even with the best protections in place, security issues can still occur. Cyberattacks continue to evolve, so you must […]

View post: Why CMOs Should Have a Voice in Choosing Communication and Collaboration Platforms

Why CMOs Should Have a Voice in Choosing Communication and Collaboration Platforms

Posted on November 1, 2021

Traditionally, it’s the chief information officer (CIO) that decides what technology to buy. However, for cloud communication and collaboration platforms, the chief marketing officer (CMO) […]

View post: Is Contact Center Software a Good Option for Small Businesses?

Is Contact Center Software a Good Option for Small Businesses?

Posted on October 27, 2021

Contact center software for small business can be a great investment. When SMBs deploy CCaaS (Contact Center Software as a Service), they reap many benefits. It can drive productivity, […]

View post: How Many Video Meetings Is Too Much?

How Many Video Meetings Is Too Much?

Posted on October 25, 2021

It may seem hard to remember, but not long ago, video meetings were the exception, not the rule. Since the normalization of remote work, video conferencing has become a way of life in the […]

View post: Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers
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Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers

Posted on October 22, 2021

With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”

View post: 8 Signs Your Small Business Is Ready for VoIP

8 Signs Your Small Business Is Ready for VoIP

Posted on October 20, 2021

Having the right technology is critical for any small business. You operate lean and focus on growth, so your investment in tech must be at the right time and for the right reasons. VoIP […]

View post: Are You Developing Contact Center Leaders?

Are You Developing Contact Center Leaders?

Posted on October 18, 2021

Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]

View post: How We Support UCaaS Partners to Improve the Customer Experience

How We Support UCaaS Partners to Improve the Customer Experience

Posted on October 13, 2021

Serving our UCaaS (Unified Communications as a Service) partners is core to our culture and values. When we partner with providers, it’s not transactional. Our philosophy is to support our […]

View post: 3 Lessons Learned About Remote Work in 2020

3 Lessons Learned About Remote Work in 2020

Posted on October 11, 2021

2020 will be remembered for a lot of things, but the big shift in the business world was the mass adoption of remote work. With more people working from home than ever before last year – […]

View post: Measuring and Understanding First Call Resolution Stats

Measuring and Understanding First Call Resolution Stats

Posted on October 6, 2021

Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]

View post: What CMOs Can Learn About Customer Experience from Contact Center Software

What CMOs Can Learn About Customer Experience from Contact Center Software

Posted on October 4, 2021

In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]

View post: How Does Email Archiving Work?

How Does Email Archiving Work?

Posted on September 29, 2021

Email is likely a critical communication channel for your business, both internally and externally. However, you may have concerns about security, accessibility, and storage. The best […]

View post: Does Cloud Communications Make Business Sense Post-COVID?

Does Cloud Communications Make Business Sense Post-COVID?

Posted on September 27, 2021

Now that many companies are making plans to return workers to the office, the question is, does it still make sense to invest in cloud-based communications solutions? Is a cloud-first […]

View post: Got Questions About UcaaS? We Have Answers

Got Questions About UcaaS? We Have Answers

Posted on September 22, 2021

For organizations looking for ways to increase flexibility and resilience with cloud technology, a unified communications solution is often the first step. With UCaaS, teams can stay […]

View post: Improve eCommerce Operations with VoIP

Improve eCommerce Operations with VoIP

Posted on September 15, 2021

eCommerce businesses have unique needs when it comes to serving their customer base. Creating better experiences is one of the best ways to delight and retain customers. It’s hard to […]

View post: Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Posted on September 14, 2021

Pearson-Kelly Technology has always been a customer-first organization. The solutions they provide to other businesses are vital and essential to their success. The company started in 2004 as an office equipment dealer, seeking to support small businesses with print solutions. The family-owned business, led by father-daughter duo Mike Kelly, CEO, and Chelsey Bode, President, believes in partnerships with its clients built on respect, honesty, and communication.

View post: UCaaS or CCaaS – What’s the Difference?

UCaaS or CCaaS – What’s the Difference?

Posted on September 13, 2021

There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]

View post: UCaaS vs. On-Premises: What Works Best for Modern Businesses?

UCaaS vs. On-Premises: What Works Best for Modern Businesses?

Posted on September 8, 2021

Modern businesses require a more robust solution for communications and collaboration than just a phone system. That’s why many adopted unified communications platforms. However, not every […]

View post: 4 Ways to Boost Teamwork in SMBs with Remote Employees

4 Ways to Boost Teamwork in SMBs with Remote Employees

Posted on September 6, 2021

While there are many benefits to offering a flexible work model, one drawback is that there are fewer chances for team-building. Workplace bonds don’t form as easily within remote teams […]