Making the change to remote work?
We're happy to help you stay connected

Learn more
View post: Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers
, ,

Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers

Posted on October 22, 2021

With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”

View post: 8 Signs Your Small Business Is Ready for VoIP

8 Signs Your Small Business Is Ready for VoIP

Posted on October 20, 2021

Having the right technology is critical for any small business. You operate lean and focus on growth, so your investment in tech must be at the right time and for the right reasons. VoIP […]

View post: Are You Developing Contact Center Leaders?

Are You Developing Contact Center Leaders?

Posted on October 18, 2021

Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]

View post: How We Support UCaaS Partners to Improve the Customer Experience

How We Support UCaaS Partners to Improve the Customer Experience

Posted on October 13, 2021

Serving our UCaaS (Unified Communications as a Service) partners is core to our culture and values. When we partner with providers, it’s not transactional. Our philosophy is to support our […]

View post: 3 Lessons Learned About Remote Work in 2020

3 Lessons Learned About Remote Work in 2020

Posted on October 11, 2021

2020 will be remembered for a lot of things, but the big shift in the business world was the mass adoption of remote work. With more people working from home than ever before last year – […]

View post: Measuring and Understanding First Call Resolution Stats

Measuring and Understanding First Call Resolution Stats

Posted on October 6, 2021

Metrics play an important role in contact center operations. You can learn from this data to improve productivity and service levels. One of the most important metrics is the set of first […]

View post: What CMOs Can Learn About Customer Experience from Contact Center Software

What CMOs Can Learn About Customer Experience from Contact Center Software

Posted on October 4, 2021

In our customer-centric world, customer experience (CX) reigns supreme. Better CX is linked to higher revenue, increased loyalty, and an overall boost to business performance. The problem […]

View post: How Does Email Archiving Work?

How Does Email Archiving Work?

Posted on September 29, 2021

Email is likely a critical communication channel for your business, both internally and externally. However, you may have concerns about security, accessibility, and storage. The best […]

View post: Does Cloud Communications Make Business Sense Post-COVID?

Does Cloud Communications Make Business Sense Post-COVID?

Posted on September 27, 2021

Now that many companies are making plans to return workers to the office, the question is, does it still make sense to invest in cloud-based communications solutions? Is a cloud-first […]

View post: Got Questions About UcaaS? We Have Answers

Got Questions About UcaaS? We Have Answers

Posted on September 22, 2021

For organizations looking for ways to increase flexibility and resilience with cloud technology, a unified communications solution is often the first step. With UCaaS, teams can stay […]

View post: Improve eCommerce Operations with VoIP

Improve eCommerce Operations with VoIP

Posted on September 15, 2021

eCommerce businesses have unique needs when it comes to serving their customer base. Creating better experiences is one of the best ways to delight and retain customers. It’s hard to […]

View post: Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Posted on September 14, 2021

Pearson-Kelly Technology has always been a customer-first organization. The solutions they provide to other businesses are vital and essential to their success. The company started in 2004 as an office equipment dealer, seeking to support small businesses with print solutions. The family-owned business, led by father-daughter duo Mike Kelly, CEO, and Chelsey Bode, President, believes in partnerships with its clients built on respect, honesty, and communication.

View post: UCaaS or CCaaS – What’s the Difference?

UCaaS or CCaaS – What’s the Difference?

Posted on September 13, 2021

There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]

View post: UCaaS vs. On-Premises: What Works Best for Modern Businesses?

UCaaS vs. On-Premises: What Works Best for Modern Businesses?

Posted on September 8, 2021

Modern businesses require a more robust solution for communications and collaboration than just a phone system. That’s why many adopted unified communications platforms. However, not every […]

View post: 4 Ways to Boost Teamwork in SMBs with Remote Employees

4 Ways to Boost Teamwork in SMBs with Remote Employees

Posted on September 6, 2021

While there are many benefits to offering a flexible work model, one drawback is that there are fewer chances for team-building. Workplace bonds don’t form as easily within remote teams […]

View post: What Are Call Queues and How Do They Work?

What Are Call Queues and How Do They Work?

Posted on September 1, 2021

Nobody likes to wait, whether they’re in a physical line or a virtual one. It can quickly frustrate and anger customers. Thus, streamlining the contact process by leveraging […]

View post: Building, Onboarding, and Managing Remote Teams

Building, Onboarding, and Managing Remote Teams

Posted on August 30, 2021

Is your business implementing a hybrid or fully remote work model for the first time? Wondering how to successfully onboard and manage work-from-home employees without impacting workplace […]

View post: Is Your Email Exchange Secure and Compliant?

Is Your Email Exchange Secure and Compliant?

Posted on August 25, 2021

Email is a critical channel for communication for any business. In highly regulated industries, the security requirements for email differ depending on the information it contains. That means you need a secure email exchange to meet compliance. But how do you know if your email solution is really secure and compliant?

View post: Why Cloud-Based Communications Took Off During the Pandemic

Why Cloud-Based Communications Took Off During the Pandemic

Posted on August 23, 2021

During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.

View post: Cultivating Customer Loyalty with Contact Center Software

Cultivating Customer Loyalty with Contact Center Software

Posted on August 18, 2021

How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.

View post: 6 Webinar Trends Every Company Should Consider

6 Webinar Trends Every Company Should Consider

Posted on August 16, 2021

Webinars have been an important marketing and engagement tool for years. During the pandemic, the use of virtual events skyrocketed. Between February and March of 2020 alone, the number of B2B brands in the United States using live webinars increased by 36 percent. Whether your company is new to hosting virtual events or not, you should familiarize yourself with the latest webinar trends. This space is more active than ever – take a look at what other brands are doing to help inspire your company’s webinar strategy.

View post: Easy VoIP Setup Supports Work from Wherever

Easy VoIP Setup Supports Work from Wherever

Posted on August 4, 2021

The way the world works forever changed during the pandemic, and it’s likely not going to return to the old normal. Business owners realize the value of enabling work from wherever models […]

View post: Unified Communications Explained – Everything You Need to Know to Get Started

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on August 3, 2021

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.

View post: Implementing UCaaS: Expectations vs. Reality

Implementing UCaaS: Expectations vs. Reality

Posted on July 27, 2021

Technology is only valuable when your users adopt it. What causes bottlenecks in adoption? Many factors influence it, but a lack of or a poor onboarding process is a leading cause. […]