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Cloud Communications Tips for First Time Users

Posted on April 15, 2021

A new user base experienced cloud communications for the first time when companies had to create virtual work environments. This rapid adoption of cloud technologies was a necessity to keep business moving during the pandemic. Those new cloud adoptees and many that will follow, as digital transformation accelerates, likely have questions and concerns about the technology. To support first-timers, we’ve put together some critical cloud communication tips.

Upholstery Company Temporarily Switches to Mask-Making During COVID, Relied on Cloud Communications System to Help “Keep the Doors Open”

Posted on April 14, 2021

One business with an admirable story to tell is Royal Upholstery. They’ve been around since 1957 and are a multi-generational, family-owned company located in Spokane, Washington. Royal Upholstery specialize in supplying upholstery products, serving the Pacific Northwest and other nearby regions. When COVID hit, the company had to make some big decisions.

The Ultimate Guide to VoIP Options for Small Business

Posted on April 13, 2021

Is your phone system meeting the mark? For any small business, communication tools are imperative to success. Traditional legacy phones don’t offer much flexibility or functionality. They […]

UCaaS 101: Simplifying Unified Communications as a Service

Posted on April 8, 2021

Unified Communications as a Service (UCaaS) goes far beyond being a useful cloud-based tool. It’s driving significant changes in the way people work. But, it can be overwhelming if you’re new to the technology. We’ve unpacked the details in this guide: what it is, how it works, and how to empower your teams with it. It’s UCaaS 101 – the simplified information every business should have.

New to the Cloud? Here’s What You Need to Know

Posted on April 6, 2021

Is your business new to the cloud? You’re not alone. The cloud market has been increasing quickly over the past few years as businesses of all sizes – from SMBs and bootstrapped startups to global enterprises – have turned to cloud computing to solve problems, drive efficiencies, and stay competitive.

What Is a PBX Cloud Phone System, and How Does It Work?

Posted on March 31, 2021

Modern businesses thrive when they master communications. To do this, they need the right technology. Traditional legacy phone systems are restrictive and limited, but moving phone communications to the cloud enables mobility and flexibility. If you’re considering upgrading your phone system, you’ll want to know about a PBX cloud phone system.

Advantages of Enterprise Email OWA

Posted on March 29, 2021

Email is a core channel for business communications, and it’s something most of us couldn’t function without. We’re accustomed to it – a 2019 Adobe study found that US adults spend at least three hours a day checking work email and two hours a day checking personal email. Email is convenient. And, with cloud-based solutions, it’s always accessible from any device. With Outlook Web Access (OWA), Microsoft’s web-based email client, users gain all the benefits of a full-featured email client plus the advantages of the cloud. Let’s take a deeper look at why using a web-based solution can benefit your business and the unique advantages of enterprise-grade email with OWA as a part of Microsoft Office 365.

5 Tips for First-Time Cloud Users

Posted on March 24, 2021

Cloud adoption is soaring for businesses. The acceleration of this trend is partly due to the pandemic. However, it was already in motion before the coronavirus crisis hit as 94 percent of enterprises use some type of cloud service. Companies realize the many benefits of using the cloud, but new adopters likely have questions and concerns. To support first-time cloud users, we’ve developed these vital tips to ensure an easy migration.

Public, Private, and Hybrid Cloud Communications

Posted on March 22, 2021

Cloud communications is an essential solution for businesses. In a dynamic, agile, and ever-evolving work world, the cloud offers flexibility and accessibility. Using the cloud for communications assures you can adapt, work from wherever, and reduce costs. However, there are multiple deployment methods: public, private, or hybrid. If your organization is considering a move to unified communications in the cloud, you’ll need to determine which model works best for you.

How to Ensure Reliable Phone Service for Your Company

Posted on March 16, 2021

No matter what industry your business is in, reliable phone service is a must. Without effective communications, you can’t continue operating. But, downtime isn’t the only phone service challenge your organization may be up against. To pull off uninterrupted communications, your staff needs to be able to access high-quality voice services from anywhere. Let’s look at your options for phone systems, which is the most reliable, and what factors you can control to ensure reliability.

Why Become a UCaaS Reseller?

Posted on March 15, 2021

Providing robust communications solutions can be challenging for some organizations. Seeking out specific platform partners can elevate product offerings and ensure profitability. In the space of unified communications (UC), companies can become UCaaS (unified communications as a service) resellers.

Intermedia Unite® Again Selected as PC Magazine Editors’ Choice Winner – rating is top among UCaaS providers

Posted on March 10, 2021

The team at Intermedia focuses every day on delivering a unified communication as a service (UCaaS) platform that delivers on the needs of businesses, big and small. We are honored that our never-ending commitment to providing a communications solution that is highly reliable, secure, easy-to-manage and use, and allows users to connect how they want, when they want, from wherever they want, has once again been recognized by PC Magazine with its prestigious Editors’ Choice award. Intermedia Unite, available on both Android and iOS platforms, is our flagship UCaaS product and combines a full-featured business phone with video conferencing, chat, contact center, file management, and more. In addition to again being named an Editors’ Choice, PCMag’s reviewers gave Unite a rating of 4.5/5 stars – placing it at the top of all UCaaS solutions.

Why Your Team Is Dissatisfied with Your Videoconferencing Software

Posted on March 9, 2021

In 2021, video meetings are the norm. And with the predicted rise in remote work expected to persist even beyond the pandemic, the trend of using technology to connect and collaborate isn’t going anywhere. A more virtual work-world is all well and good if your organization is equipped with the right technology. But, what if you’re noticing problems with video conferencing software dissatisfaction among your team?

How to Use Phone Metrics to Make Better Business Decisions

Posted on March 8, 2021

The world of business has become very data-driven. Almost every aspect of a company is improvable when you look at the metrics behind it. Your phone communications are no different. Phone metrics can deliver vital insights that, in turn, help you make better business decisions.

Stranded Oil Leverages Intermedia’s Communications and Collaboration Tools to Help Deploy a “Pajama Work Model,” and Save $100K Annually Along the Way

Posted on March 4, 2021

Introducing the Intermedia Business Innovators series – where Intermedia honors business and civic leaders who are improving customer care, employee engagement, and operations through innovative thinking and decisive action.

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New Backup Service for Microsoft 365 protects vulnerable data

Posted on March 3, 2021

Now Intermedia Backup for Microsoft 365 makes it simple to protect all of your Microsoft 365 data, including Exchange, OneDrive, Microsoft Teams, SharePoint, and more, in minutes.

Security Issues when Toggling between WFH and Personal Communications

Posted on March 3, 2021

Keeping business systems safe inside the corporate network is already a headache for security professionals. The new era of Work from Home (WFH) compounds the issue, expanding the threat perimeter and stretching IT resources to the limit. As more organizations allow for Bring Your Own Device (BYOD) as part of their IT policies, keeping every connected node secure depends on expert planning and real-time monitoring. Organizations must also consider cybersecurity interventions driven from the C-suite that go beyond the corporate network.

Not All UCaaS Providers Are the Same – Choose a Partner to Help You Grow

Posted on March 2, 2021

Unified communications as a service (UCaaS) has emerged as the sine qua non of cloud-based technology during the pandemic. It boosts business resilience and enables remote teams to stay productive and connected. And, as a software as a service (SaaS) solution, even the best products are budget-friendly for businesses of all sizes. Here’s the catch – not all UCaaS providers are the same. To get the most out of your unified communications system, choose a partner that will do more than offer standard benefits. Find one that will help you grow.

The Ultimate Guide to Small Business Phone Systems

Posted on March 1, 2021

Your phone system is extremely critical to your company’s operations. If you’re considering updating your current solution or just starting your search, there are many considerations. In this guide, you’ll learn everything you need to know about choosing the best small business phone systems.

5 Ways to Optimize Remote Worker and Employee Productivity

Posted on February 25, 2021

Remote working is not the future but the new normal. Before the Covid-19 outbreak, 50% of the country’s population already worked online. Now with things taking on a new curve, this percentage is even higher. In a perfect world, this paradigm shift would be much-welcomed. But the truth is very few businesses were ready.

Work from Wherever Is the Next Evolution in Business

Posted on February 24, 2021

As the business world shifts due to the pandemic, there’s an evolution happening around how we work. Work from wherever is shaking up the fundamentals of how employers and employees view work. So, what does this mean for the future? Will work from wherever outlive the pandemic era?

Email Archiving Features Your Business Needs in the Digital Age

Posted on February 23, 2021

In the digital era, email archiving is an important function for all businesses. And for those in highly regulated industries with strict compliance requirements, it’s vital. Potentially sensitive data has to be securely stored.

Is Your Contact Center Properly Staffed? Learn What Metrics Can Help You Understand Peak Volume

Posted on February 22, 2021

Peak volume doesn’t have to be elusive for contact center supervisors. By understanding when it happens, you can ensure that you always have appropriate staffing. To best determine when peak volume is for your contact center, you’ll want to pay attention to specific metrics. Learning from your data will help you staff efficiently and improve customer experiences.

Work from Wherever Better with Intermedia

Posted on February 18, 2021

Once the pandemic hit and the world went into lockdown, businesses had to quickly rethink the entire idea of work. It was a moment of triage and trying to find tools to empower a remote workforce. Companies began to urgently prepare to shift to a remote workforce, looking for sometimes short-term solutions that allowed employees to work anywhere. Now, businesses are adopting new work models and focusing on the ability to work from wherever better.