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Case studies

Pearson-Kelly Technology Owns the Customer Relationship and Finds True Cloud Communications Partner with Intermedia

Posted on September 14, 2021

Pearson-Kelly Technology has always been a customer-first organization. The solutions they provide to other businesses are vital and essential to their success. The company started in 2004 as an office equipment dealer, seeking to support small businesses with print solutions. The family-owned business, led by father-daughter duo Mike Kelly, CEO, and Chelsey Bode, President, believes in partnerships with its clients built on respect, honesty, and communication.

Contact Center

UCaaS or CCaaS – What’s the Difference?

Posted on September 13, 2021

There are a lot of cloud communications tools on the market that can help your business increase productivity while boosting resilience at the same time. Two of the big ones are UCaaS and […]
Intermedia Unite

UCaaS vs. On-Premises: What Works Best for Modern Businesses?

Posted on September 8, 2021

Modern businesses require a more robust solution for communications and collaboration than just a phone system. That’s why many adopted unified communications platforms. However, not every […]
Mobility

4 Ways to Boost Teamwork in SMBs with Remote Employees

Posted on September 6, 2021

While there are many benefits to offering a flexible work model, one drawback is that there are fewer chances for team-building. Workplace bonds don’t form as easily within remote teams […]
Contact Center

What Are Call Queues and How Do They Work?

Posted on September 1, 2021

Nobody likes to wait, whether they’re in a physical line or a virtual one. It can quickly frustrate and anger customers. Thus, streamlining the contact process by leveraging […]
Mobility

Building, Onboarding, and Managing Remote Teams

Posted on August 30, 2021

Is your business implementing a hybrid or fully remote work model for the first time? Wondering how to successfully onboard and manage work-from-home employees without impacting workplace […]
Exchange Email

Is Your Email Exchange Secure and Compliant?

Posted on August 25, 2021

Email is a critical channel for communication for any business. In highly regulated industries, the security requirements for email differ depending on the information it contains. That means you need a secure email exchange to meet compliance. But how do you know if your email solution is really secure and compliant?
Voice and Unified Communications

Why Cloud-Based Communications Took Off During the Pandemic

Posted on August 23, 2021

During the pandemic, businesses turned to the cloud to empower employees to stay connected and productive while working from wherever. Moving forward, the cloud communications industry is expected to continue experiencing explosive growth, which is why defining its impact during COVID and diving into the why behind this technology mega trend is so important.
Contact Center

Cultivating Customer Loyalty with Contact Center Software

Posted on August 18, 2021

How important is customer loyalty to your business? It’s likely a priority for your company, but it’s not always easy to gain. It can be hard to scale across an enterprise, and consistency in interacting with and supporting customers can be tricky. At the heart of customer loyalty is having contact center agents that have the tools they need to serve customers aptly. One of the essential ones is contact center software.
AnyMeeting

6 Webinar Trends Every Company Should Consider

Posted on August 16, 2021

Webinars have been an important marketing and engagement tool for years. During the pandemic, the use of virtual events skyrocketed. Between February and March of 2020 alone, the number of B2B brands in the United States using live webinars increased by 36 percent. Whether your company is new to hosting virtual events or not, you should familiarize yourself with the latest webinar trends. This space is more active than ever – take a look at what other brands are doing to help inspire your company’s webinar strategy.
Voice and Unified Communications

Easy VoIP Setup Supports Work from Wherever

Posted on August 4, 2021

The way the world works forever changed during the pandemic, and it’s likely not going to return to the old normal. Business owners realize the value of enabling work from wherever models […]
Voice and Unified Communications

Unified Communications Explained – Everything You Need to Know to Get Started

Posted on August 3, 2021

Unified communications (UC) has emerged as a must-have tool during the pandemic. With remote work expected to stick in the long-term in the form of hybrid work, cloud communications technology is likely to persist as an essential component of day-to-day business technology. If your company isn’t taking advantage of UC technology yet, but you want to get started, read on for unified communications explained.
Voice and Unified Communications

Implementing UCaaS: Expectations vs. Reality

Posted on July 27, 2021

Technology is only valuable when your users adopt it. What causes bottlenecks in adoption? Many factors influence it, but a lack of or a poor onboarding process is a leading cause. […]
The Business Cloud

Essential Features to Look for in a Cloud Communications Platform

Posted on July 22, 2021

Enabling communication between your employees and with customers is critical for any company’s success. The key to streamlining it and promoting flexibility and mobility is to use a cloud […]
Case studies, Intermedia news, The Cloud

Successful Managed Print Services Provider ImageNet Consulting Builds to Its Future by Adding Intermedia UCaaS to Its Product Portfolio

Posted on July 21, 2021

For a business to stay in business for years, let alone decades, the foresight and willingness to evolve is usually central to its story.  Those in the technology industry often reinvent themselves many times over to serve new and emerging needs. ImageNet Consulting is one of those organizations that has seen itself evolve over the years, and success has always seemed to follow. 
The Business Cloud

Hybrid Work Models and How to Support Them

Posted on July 20, 2021

Remote work exploded during the pandemic. With employers forced to adopt a work-from-home model to protect employees from COVID-19, businesses across the board adopted technology to facilitate remote work and discovered how productive and efficient working from wherever can be.

The Cloud

Seven 2021 Customer Experience Trends to Have on Your Radar

Posted on July 15, 2021

Every company strives to deliver exceptional customer experiences. However, customer expectations changed a lot in the last year and are constantly evolving. To meet customers where they […]
Security and Compliance

Security Checklists for Employees: Awareness Can Save You from a Breach

Posted on July 14, 2021

Your company might use iron-clad network protection and implement encryption across the board. However, your data and systems are still at risk of a cyberattack if you aren’t focusing on […]
The Cloud

6 Surprising Benefits of Cloud Communications for Manufacturers

Posted on July 8, 2021

In manufacturing, every step toward greater efficiency boosts competitiveness. This is why the adoption of cloud communications has become a critical turning point for the industry. Enabling […]
Cloud Server

Important Cloud Phone Features and What They Do

Posted on July 8, 2021

Your phone system is one of the most critical tools for your business. It enables communication, and with the right cloud-based platform, its features can boost efficiency and productivity. […]
Contact Center

9 Onboarding Tips for Contact Center Agents

Posted on July 6, 2021

A strong onboarding program is essential for any business. It sets up employees for success and can support retention. This is especially true for contact center agents. Whether onboarding […]
Voice: Individual Services

Protect Your Employees Against Vishing

Posted on July 6, 2021

Cybercriminals are always looking for new ways to scam users. Attacks continue to be more sophisticated and common. Organizations must remain vigilant and understand all the different […]
Intermedia Email Protection, Security

Intermedia Raises the Bar for Email Security with AI Guardian

Posted on July 1, 2021

With cyberattacks up 700% last year1, having the right email protection in place is crucial to protecting your business against increasingly more sophisticated BEC attempts.
The Business Cloud

How to Prepare for a Virtual Interview

Posted on July 1, 2021

With today’s technology, the virtual interview experience can be remarkably similar to in-person interviewing. It’s still engaging. And, with high-quality web conferencing software, the […]
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About Intermedia

Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control and is backed by a 99.999% uptime service level agreement (SLA) and J.D. Power-certified 24/7 support. Offerings include cloud voice, web/video/content sharing and conferencing, chat, presence, file backup, sync and share, business email, identity and access management, security, archiving, and more.