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View post: Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center
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Enhancing Patient Care and Communication: Intermedia Healthcare Solutions Introduces Key EHR Integrations within Intermedia Intelligent Contact Center

Posted on May 17, 2023

Intermedia’s Healthcare Solutions practice has one key mission: enhance patient care by improving healthcare communications and workflows. To that end, we are excited to announce that new […]

View post: The Top IVR Solutions and Features To End Your Customer Service Woes

The Top IVR Solutions and Features To End Your Customer Service Woes

Posted on May 16, 2023

Excellent service can decide whether a customer stays loyal to your brand or goes somewhere else. Learn how IVR solutions can eliminate customer service woes.

View post: How AI Can Improve Productivity for Small Businesses

How AI Can Improve Productivity for Small Businesses

Posted on May 15, 2023

Small businesses are the backbone of the economy, representing over 99% of all businesses in the US. However, they often have limited resources and struggle to keep up with the latest […]

View post: G2 Awards: Adding a Bit of Spring to Our Step

G2 Awards: Adding a Bit of Spring to Our Step

Posted on May 11, 2023

We are thrilled to share that we have been awarded multiple badges from the newly released G2 Spring 2023 reports. As the largest customer review site for business software, G2 plays a […]

View post: 8 Email Hosting Services That Keep Your Mails Flowing

8 Email Hosting Services That Keep Your Mails Flowing

Posted on May 10, 2023

Electronic mail remains an essential channel for business communication. Discover the pros and cons of the top email hosting services and which one is the best.

View post: Does Your Business Need Cloud Phone Services?
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Does Your Business Need Cloud Phone Services?

Posted on May 9, 2023

Learn why cloud phone services offer clear and reliable communications that help businesses facilitate internal collaboration and improve customer service.

View post: 3 ROI-Driven White Label VoIP Reseller Programs
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3 ROI-Driven White Label VoIP Reseller Programs

Posted on May 8, 2023

The best white-label VoIP reseller programs allow managed service providers to offer an excellent hosted phone service. Discover the top three available.

View post: What Do Complete Contact Center Solutions Look Like?
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What Do Complete Contact Center Solutions Look Like?

Posted on May 5, 2023

Fulfilling customer needs requires effective contact center solutions. What comprises a complete software system? Discover the necessary features.

View post: The Complete Guide to Using a Cloud-Based Phone Service
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The Complete Guide to Using a Cloud-Based Phone Service

Posted on May 4, 2023

UCaaS enables you to offer your customers a reliable, feature-rich communica­tions platform that can be the mainstay of flexible hybrid and remote offices, today and in the future.

View post: Why Small and Medium-Sized Businesses Should Consider Cloud-Based Phone Systems
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Why Small and Medium-Sized Businesses Should Consider Cloud-Based Phone Systems

Posted on May 2, 2023

As a small or medium-sized business owner, you may think that a cloud-based phone system is unnecessary or too expensive for your needs. However, cloud-based phone systems are usually much […]

View post: Do YOU Need To Get a Business Phone Service?
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Do YOU Need To Get a Business Phone Service?

Posted on May 1, 2023

Since practically everyone has a mobile phone, you might consider forgoing a business phone service. Find out how a dedicated phone line enhances your company.

View post: From Clunky to Cloud: Why Businesses Are Making the Switch to Cloud-Based Business Phone Systems
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From Clunky to Cloud: Why Businesses Are Making the Switch to Cloud-Based Business Phone Systems

Posted on April 27, 2023

While traditional on-premises business phone systems may have been the norm in the past, cloud-based VoIP systems offer greater flexibility, cost-effectiveness, and advanced features that can benefit businesses of all sizes.

View post: Introducing AI Interaction Summary – Harnessing Generative AI to Enhance Contact Center Efficiency and Productivity
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Introducing AI Interaction Summary – Harnessing Generative AI to Enhance Contact Center Efficiency and Productivity

Posted on April 26, 2023

As a business owner or decision maker, you understand the importance of running an efficient, productive, and profitable operation, with happy employees and customers at the forefront of […]

View post: A Day in the Life of a Cloud Business Phone System: How It Keeps Small Businesses Better Connected Than Traditional Phone Systems
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A Day in the Life of a Cloud Business Phone System: How It Keeps Small Businesses Better Connected Than Traditional Phone Systems

Posted on April 25, 2023

A cloud business phone system provides employees with the flexibility and mobility they need to be productive, while also allowing them to collaborate and communicate with their colleagues in real-time.

View post: 5 Cloud Communication Myths Debunked

5 Cloud Communication Myths Debunked

Posted on April 24, 2023

Cloud-based communication and collaboration tools such as business phone systems, video conferencing, chat, and file sharing empower teams to stay connected and productive wherever they are. […]

View post: Introducing Company Messaging: Business Texting that Elevates Customer Experiences
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Introducing Company Messaging: Business Texting that Elevates Customer Experiences

Posted on April 20, 2023

As more and more customers expect immediate and personalized communication from businesses, it’s becoming increasingly important to provide them with a variety of ways to connect with […]

View post: What Is a Contact Center, and Why Do You Need One?

What Is a Contact Center, and Why Do You Need One?

Posted on April 19, 2023

Customer support is as valuable as the products or services you sell. Discover how a contact center can make a positive difference for your organization.

View post: The Best Email Service for Business: 7 Must-Have Features in 2023

The Best Email Service for Business: 7 Must-Have Features in 2023

Posted on April 18, 2023

Email remains a top method of business communication, but you need essential capabilities to get the most from it. Learn key features of the best email service.

View post: Cloud Communications + AI = Win Win Win for Small and Medium-sized Businesses

Cloud Communications + AI = Win Win Win for Small and Medium-sized Businesses

Posted on April 17, 2023

As a small or medium-sized business owner or decision maker, you know that effective communication with your customers is critical for success. However, keeping up with the demands of modern […]

View post: Intermedia AI Guardian: Leveraging AI to Protect Against AI-Powered Email Attacks
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Intermedia AI Guardian: Leveraging AI to Protect Against AI-Powered Email Attacks

Posted on April 13, 2023

In today’s digital age, email remains one of the most common communication channels for businesses. However, this makes it a prime target for cybercriminals who exploit email […]

View post: The Evolution of Cloud-Based Call Center Technology

The Evolution of Cloud-Based Call Center Technology

Posted on April 12, 2023

Training time, customer complaints, and technological challenges can make managing your call center a burden. However, adopting the right cloud-based call center technology solutions can […]

View post: The Definitive Guide to Online Phone Service
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The Definitive Guide to Online Phone Service

Posted on April 11, 2023

Many businesses believe that online phone service is now a necessity. Learn how unifying communications in a software service can benefit your organization.

View post: Intermedia’s Intelligent Communications Platform: Leveraging AI to deliver more productive communications and collaboration

Intermedia’s Intelligent Communications Platform: Leveraging AI to deliver more productive communications and collaboration

Posted on April 10, 2023

Artificial Intelligence (AI) and cloud communications are two exciting technologies that are revolutionizing the way we communicate and do business. Together, they have the potential to […]