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View post: 4 Things to Seek Out in a Legal Services UCaaS Provider

4 Things to Seek Out in a Legal Services UCaaS Provider

Posted on January 13, 2022

Law firms are a prime target for cyber attackers because they handle a large amount of sensitive data. According to a report published by the American Bar Association, 29 percent of law […]

View post: The Old Way of Work Isn’t Coming Back – Here’s How to Thrive in the New Normal

The Old Way of Work Isn’t Coming Back – Here’s How to Thrive in the New Normal

Posted on January 12, 2022

The new business normal is here. While there were shifts in the idea of work before the pandemic, the COVID era accelerated change. The reality of the new normal is flexible, hybrid work […]

View post: Cloud Communication Migration Pitfalls to Avoid

Cloud Communication Migration Pitfalls to Avoid

Posted on January 11, 2022

The shift to a hybrid workforce is pushing business leaders to rethink their approach to communications technology. Pressed for better security, reliability, and flexibility, they are […]

View post: The Pros and Cons of Using a Cloud-Based Contact Center Solution

The Pros and Cons of Using a Cloud-Based Contact Center Solution

Posted on January 10, 2022

Delivering a positive customer experience is a priority for every company. That means you need the right people, processes, and technology. At the center of helping you run such an operation […]

View post: Why Webinars Are an Effective Tool for Employee Engagement

Why Webinars Are an Effective Tool for Employee Engagement

Posted on December 15, 2021

Webinars are a powerful marketing tool. They increase engagement and generate warm leads for sales. And with digital experiences becoming normalized over the past couple of years, the use of […]

View post: 7 Reasons Why Your SMB Needs to Adopt UCaaS

7 Reasons Why Your SMB Needs to Adopt UCaaS

Posted on December 13, 2021

SMBs are typically in growth mode, and to achieve this, they need a toolbox of technology. It should help them more effectively communicate and collaborate in an agile manner. It also needs […]

View post: How to Scale Your Remote Team and Still Keep Everyone Connected

How to Scale Your Remote Team and Still Keep Everyone Connected

Posted on December 8, 2021

Managing a remote team has its unique challenges. Figuring out how to successfully scale a remote team can be even more trying. The reality is, with a virtual team, you can’t use your […]

View post: How Cloud-Based Data Is Revolutionizing Marketing

How Cloud-Based Data Is Revolutionizing Marketing

Posted on December 6, 2021

There’s a lot of chatter about data and the cloud. But, those aren’t just buzzwords. Rather, they are changing the way businesses work from operations to marketing. When combined, it’s […]

View post: 3 Benefits of Cloud-Based Communications for Financial Services

3 Benefits of Cloud-Based Communications for Financial Services

Posted on December 1, 2021

The financial services sector has been moving along a path of digital transformation for years, with companies turning to advanced technology to meet rising customer expectations and […]

View post: Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Empower Your Contact Center Agents to Deliver Flawless Customer Experiences

Posted on November 29, 2021

Customer experience is a high priority for any business. Improving and enhancing it is worth the investment, as it can result in loyalty, trust, and satisfaction. The frontlines of customer […]

View post: The Importance of Owning Your Customer Relationships

The Importance of Owning Your Customer Relationships

Posted on November 23, 2021

Channel partners provide SMBs with a single, reliable, and comprehensive source to meet their complex IT needs. In the United States, an estimated 70% of more than $500 billion in IT spending by U.S. companies flows through or is influenced by the approximately 160,000 solution providers in the country’s IT channel ecosystem, according to a 2020 study by CompTIA.

View post: Why Healthcare Needs UCaaS Solutions for Better Collaboration
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Why Healthcare Needs UCaaS Solutions for Better Collaboration

Posted on November 17, 2021

UCaaS (Unified Communication as a Service) powers communications and collaboration for many industries. Its features drive significant benefits for teams, and healthcare can reap them, too. […]

View post: How to Boost Work-from-Home Productivity for Newly Remote Teams

How to Boost Work-from-Home Productivity for Newly Remote Teams

Posted on November 15, 2021

For the most part, people tend to be more productive when working from home. A Stanford, Chicago Booth, and Mexico Autonomous Institute of Technology survey conducted from March 2020 to […]

View post: How to Modernize Your On-Premises Phone System

How to Modernize Your On-Premises Phone System

Posted on November 10, 2021

Phone systems are a vital piece of technology that every business needs. Communication is central to a company’s operations, customer service, and more. However, not every phone system […]

View post: Why the Cloud Is at the Center of Digital Transformation

Why the Cloud Is at the Center of Digital Transformation

Posted on November 8, 2021

Cloud computing adds an extra-dimensional layer to digital transformation, taking it from the adoption of digital technology to a full-fledged rebuilding of processes, tools, and experiences […]

View post: Top Email Security Risks Businesses Face in 2021

Top Email Security Risks Businesses Face in 2021

Posted on November 3, 2021

Risk is, unfortunately, part of every company’s technology ecosystem. Even with the best protections in place, security issues can still occur. Cyberattacks continue to evolve, so you must […]

View post: Why CMOs Should Have a Voice in Choosing Communication and Collaboration Platforms

Why CMOs Should Have a Voice in Choosing Communication and Collaboration Platforms

Posted on November 1, 2021

Traditionally, it’s the chief information officer (CIO) that decides what technology to buy. However, for cloud communication and collaboration platforms, the chief marketing officer (CMO) […]

View post: Is Contact Center Software a Good Option for Small Businesses?

Is Contact Center Software a Good Option for Small Businesses?

Posted on October 27, 2021

Contact center software for small business can be a great investment. When SMBs deploy CCaaS (Contact Center Software as a Service), they reap many benefits. It can drive productivity, […]

View post: How Many Video Meetings Is Too Much?

How Many Video Meetings Is Too Much?

Posted on October 25, 2021

It may seem hard to remember, but not long ago, video meetings were the exception, not the rule. Since the normalization of remote work, video conferencing has become a way of life in the […]

View post: Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers
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Maryland Telephone Leverages Cloud-Based Unified Communications Tools to Deliver More Modern, Hybrid Work-Ready Features and Solutions to Customers

Posted on October 22, 2021

With nearly 50 years as a business communications provider, Maryland Telephone has strong local roots. The family-owned business launched in 1974 in Baltimore as a local telephone company, has evolved into the region’s “One source for total business communications solutions.”

View post: 8 Signs Your Small Business Is Ready for VoIP

8 Signs Your Small Business Is Ready for VoIP

Posted on October 20, 2021

Having the right technology is critical for any small business. You operate lean and focus on growth, so your investment in tech must be at the right time and for the right reasons. VoIP […]

View post: Are You Developing Contact Center Leaders?

Are You Developing Contact Center Leaders?

Posted on October 18, 2021

Customer success is only possible when you have a motivated, engaged team to serve customers. Without this, you’ll find there’s dissatisfaction internally and externally. How do you […]

View post: How We Support UCaaS Partners to Improve the Customer Experience

How We Support UCaaS Partners to Improve the Customer Experience

Posted on October 13, 2021

Serving our UCaaS (Unified Communications as a Service) partners is core to our culture and values. When we partner with providers, it’s not transactional. Our philosophy is to support our […]

View post: 3 Lessons Learned About Remote Work in 2020

3 Lessons Learned About Remote Work in 2020

Posted on October 11, 2021

2020 will be remembered for a lot of things, but the big shift in the business world was the mass adoption of remote work. With more people working from home than ever before last year – […]